Potbelly

Wanted to give a special shout out to this particular potbelly. They have THE BEST COSTUMER SERVICE! Every time I come, they are so sweet and helpful this particular time I was asking about the red velvet cookie and asked the cashier, Camille, what her opinions were. She literally bought the cookie for me just to try and gave the cookie to me just so I could taste it after giving me her review. They always go above and beyond. I go out of my way to go to Potbelly.
Mar 5th, 2024

Nov 28th, 2023

Trash service. Only one in line. 5 people behind the counter and had to wait five minutes just to pay for my order
Nov 17th, 2023

Potbelly has left me in the lurch now *more than once* when I have used them for catering for a large, important meeting, leaving me highly embarassed, looking incompetent with a room full of hungry board members. I thought it was a one-off the first time and gave them another shot. They just never showed up! I got a small discount because they did eventually show up when I called, but I can't risk that happening again. They kept the tip, too, which was a nice touch.
Nov 4th, 2023

I have never been to a Potbelly before and decided to check it out today. It was a Saturday, around 10ish AM, when I walked in. It happened to be about a ten minute walk from my place and the weather was nice. I decided to order the Mediterranean (on wheat) while also grabbing a Diet Coke and a bag of Zapp's Hotter 'N Hot Jalapeno Chips. Before I forget, let me point out, that the menus both in the store and online show the calories. Perfect for those of us trying to watch their calorie intake for health reasons. The meal was a total of 690 calories. Not bad for a brunch. The staff were friendly and the sandwich marker (or artist) asked me a few questions to make sure I got what I wanted on the sandwich. The cashier was also friendly and effective. It likely helped that there was no crowds during my time in the shop. The sandwich was fresh and I ate it in the shop itself. The chairs, tables, and floor were clean. It likely helps that the sandwich is wrapped in paper AND in a tiny slip of a bag. As long as you use the bag and paper as a 'plate' it hard to make a mess. Also, the heat from the chips was a perfect addition to the freshness and texture of the hummus and the other toppings in the sandwich. I think I will try that combo in the future. I also used the restroom, which was also clean, but is family style. In other words, if three men need to use the men's restroom two will have to wait. Not a problem just something to remember. Overall, the price was more than fair, the food was wonderful, the atmosphere was friendly, and it was a nice way to start my day and my weekend. I can't stress enough how nice it was to have a relaxing meal AND how listing the calories on the menu really helps a person who is trying to keep track of such information. You would THINK listing calories on the menu would be the NORM but there are still places out there that do not do so. Also, the sandwich and chips were filling. I ended up taking half of my Diet Coke home to finish off. I will likely be coming back to this location in the future as it is a healthy choice when compared to the other local food places in the same area. And slightly cheaper. Additional - Went again last weekend. Got there shortly after they opened. Still clean, friendly, fast, and this time also got one of the tiny brownies. Only bad thing I could think of was the brownie, for its size, has 440 calories. Ouch. Still, pretty good though. Update - 8/24/2023 - So ordered from this location and the tracker, they use Door Dash, said the order had been delivered. I called them up and it turns out the driver had been trying to call me but didn't have my phone # but was just leaving. When I hung up I found I had two missed call from the driver. Then he texted me to ask for my address. So he DID know my phone #?!?! After delivery I had to call the location because a item was missing. They told me they would refund me. Add this to all the problems I have been having lately I am taking away a star for the missing item and a star for them STILL using Door Dash. Why? If the drivers don't even know my address how can they deliver food? Update - 9/4/2023. Ordered a big cheddar cheese and received the worst sandwich I have ever had. Update - Seem to be having problems again. One of their staff had to deliver that order. No more delivery. Going to Harris Teeter is easier.
Feb 28th, 2024