Firehouse Subs Pinecrest Plaza

Always have a great meal when we go here. The cheddar brisket is an amazing go-to!
Mar 28th, 2024

I was not picking up for myself, but for a food delivery service. I walked in around 8:30pm on 02/29 because I received the customer's order from here. There were three employees there, 2 behind the counter working on the food and the 3rd was mopping. Immediately, I overheard the one who was mopping exclaim to their coworkers, "No. NO. You KNOW what time it is. NO." I initially ignored it because I assumed that employee was talking to the others, but as I realized she might have been talking to me, I felt unwelcome. I indicated I was there for a pickup and had to wait for a moment as the 2 behind the counter finished the order, which is understandable. I can wait. I don't have a complaint about them. The one mopping got frustrated with the other two and went to help, but with loud and aggressive commentary, practically berating and belittling the two to the point where it sounded as though one of them was trying to not cry. When my order was finished, she handed it to me and said 'sorry for the wait. Get out get out get OUT.' I understand that it is not ideal that there are customers coming in so close to closing, but the fact of the matter is the business is still open until 9pm. There is no indication that there is a limit to when someone can buy food, it's simply inconsiderate to the workers. There are more polite ways to let customers know that food can no longer be made or alternatively, again, while I know it's not ideal, if a customer is there before closing, they should still be treated as such. Sadly, I was not the only patron waiting. There was a dad and his son in the restaurant, having to listen to her gripe and complain and harass the others. I'm not partial to writing reviews but I had to for this location because if I had a negative experience as a delivery driver, I can't imagine an actual customer experiencing this. I hope this is read so she can be reprimanded or replaced. Sadly, I did not catch her name, but I wish I did. If you don't like your job, you are not required to stay.
Feb 26th, 2024

God thats good. Cajun chicken whole wheat for the win.
Jan 11th, 2024

Poorly run, terrible service, avoid at all costs
Nov 10th, 2023

Nov 9th, 2023