ConstruXure

Came to me as one of Home Depot's installers for a glass shower door. Eagerly responded that they would do the job. After radio silence for 2 days I get one email saying, "Unfortunately we will not be able to install the shower door." I call them and they said they wouldn't do it because the tile work was done by another contractor? Really? 99.999% of shower tile has been done by someone other than Alward Construction. I guess business is good that they can use bogus excuses to turn down business. Avoid them and go elsewhere.
Jul 19th, 2021

Aug 7th, 2019

Alward / ConstruXure is my #1 go-to for medium-to-large house repair and renovation. Kelly is always kind and able to schedule around my needs. Robbie, the chief, always visits the site beforehand to make an estimate, and after to ensure all work is complete. I have worked with multiple contractors on kitchen, bath, and home sale projects and have never had a problem with them. The contractors will work as long as it takes to get the work done, and it is high quality work. The renovations have always been beautiful and worth every penny. I highly recommend them to anyone that wants to support a local small business for their trusted home work.
Nov 17th, 2017

Bathtub contractor bait and switch or Incompetent Home Depot department?The contractor Alward Co, aka ConstruXure of Alexandria, VA., was scheduled through Home Depot to complete a removal and installation of a bathtub.After arriving and surveying the work area, the contractor representative asked me to sign a change order for over a thousand dollars to have the tile removed and installed, saying this work wasn’t explicitly stated in the contract.That’s over a thousand dollars extra to remove and install the bottom row of tile, and 3x3 foot section of tile on the side wall for a regular-sized bathtub.She asked for my credit card and asked me to sign a change order hastily drawn on the original contract.Home Depot wrote up the order very generally as “tub removal/install/debris removal” so I assumed the tile removal/install was included in the contract, since you need to remove tile in order to remove the bathtub.I believed the contractor understood this when they accepted the contract, but apparently not.Again, I’m not saying this was a bait and switch, but the contractor should’ve clarified with Home Depot what exactly it was we paid them to do before accepting the contract.Home Depot is also to blame for not managing this work order correctly because they did not list the specific work I needed done and then price it accordingly.In addition, the work lasted three days (because the company didn’t bring a tile cutter and other issues) and there was no follow-up afterward from the person who came with the change order about whether I was satisfied with the work.Conclusion: Not much communication between Home Depot and Alward Co, and they were not prepared for the work.
Feb 21st, 2023

I purchased my kitchen cabinets and installation at Home Depot in Dale City. Alward was the installer sent by Home Depot. I’ve been through multiple renovation projects, and this was by far the worst. I certainly won’t be doing any further renovations through either Home Depot or Alward. Here are just a few of the problems I experienced: - When Alward’s crew damaged appliances that had been itemized to reinstall after the new cabinets were in, Alward refused to replace them. - If I hadn’t been home watching and making corrections, some things would have been installed incorrectly – like a crooked cabinet on the wall. - After the counter tops had been installed on the base cabinets, Alward sent a team back to finish the rest of the work and told me they’d be there until the job was finished. At the end of the first day, they called to say the team was being reassigned to a different project and they couldn’t say when they’d have a crew ready to complete my project. - When things were done badly or damaged, Alward resisted making any corrections. - When I contacted the store manager at Home Depot regarding problems I was having with Alward, the manager responded but never did anything – seemed more interested in protecting the relationship with Alward than making sure my project was completed satisfactorily.
Jul 14th, 2020