Health and Beauty for Life - HBL Spa

I have actually never personally been here but have gifted sessions to my significant other twice and once to my mother in law and they rave incessantly about the quality, attention, and value of the experience. So, at some point, I plan to visit myself; but, for now, I have purchased gift cards from them online and chosen their holiday specials which are usually two hour sessions with a mix of different treatments...massage, facial, body wrap, etc. ..with a modest discount. I am most impressed with the convenience of the website which lists all of their offerings which are quite extensive. I would recommend the establishment without reservation.
Mar 28th, 2024

Nice employee's great great service wonderful atmosphere
Feb 19th, 2024

Terrible customer service. I bought a gift certificate for a friends birthday, after reading positive reviews, and the spa took my money but just never sent the (emailed) gift certificate. I called weeks later and the manager said hed send it to *the recipient* immediately, with a cc to me. Another month goes by, no gift certificate. At this point its been two months, my friend has never gotten her birthday gift and Ive never received anything but a $130 charge. I called again and this time the manager agreed (again) to send but got a totally inappropriate attitude with me, talked over me, was very short, didnt apologize at all for the delay, and was generally very rude. He claimed to have sent me a mock of the gift certificate for confirmation a month earlier but nothing whatsoever came through to my inbox or spam folders. I never needed a proof of a GC and had very specifically asked to ***send it to the recipient***, and he had agreed to do so the first time I called, so I felt it was inappropriate for the business to not send it to the recipient and then blame me for supposedly not replying to an email (I didnt get). But the attitude the manager gave me was the real issue; no apology for not following through on what he told me hed do, or for the delay, and just rude. Bottom line, any business that would take $130 from a customer, never provide an actual gift certificate, and then act like the customer is the problem is not a place I want to do business with. I got a refund and will patronize a competitor.
Dec 25th, 2023

This was my first experience with getting a facial and it was a complete joy! Karla was my esthetician and she absolutely made the experience beyond enjoyable today. Her natural and positive energy brought an immediate calm and pampered atmosphere to the experience. She was sure to explain every step of the process and was an absolute pleasure to spend 75 minutes pampering with!! Additionally, the Staff was very friendly and I felt I was welcomed as soon as I walked in thank you Elizabeth. I can not wait to come back. Thank you again!
Oct 26th, 2023

Sep 5th, 2023