Kolb Electric

Apparently Kolb has a practice that allows the Technician to cancel or no show to a scheduled appointment if you: 1. Dont answer their call or 2. Dont return their call in whatever they deem a suitable timeframe. Also the call comes from the technicians personal cell so it can be any random number and my phones blocks calls it sees as a scam or junk. But lets just say the call comes thru or my voicemail isnt full. Why do I need to be at the behest of the technician for a SCHEDULED APPOINTMENT. Just show up! Thats why I am sitting here for a 4 hour window so you can pop up anytime you want between those hours. I am confused isnt that the purpose of the scheduled appointment. That was already confirmed. Oh and then for the tech to send me a nasty text stating I need to reschedule because me calling him was stressing him outTalk about Top tier serviceHe called between 11:21 and 11:30 when he could have just been on his way. At the time of me calling him I was unaware of this practice. I found out only after I called Kolb back. Just a heads up to ask before booking.
Apr 2nd, 2024

We had an electrical issue that I could not fix. Kolb Electric responded promptly to us on a Sunday morning, assigned us a technician, and that technician resolved the issue within two hours. The technician, Sean, was very thorough, polite, and knowledgeable. All in all, it was a very pleasant experience, and I would recommend Kolb Electric, and Sean for any emergency electrical issues.
Jan 22nd, 2024

Had a surge protector catch fire .. Keenan from Kolb came out within the hour and correctly diagnosed a lost neutral wire at the transformer. He patiently explained what was going on and that he could come back after necessary work from Dominion Power. Kevin was a extremely helpful with scheduling visits. Isodorio came back after Dominion repaired service line and replaced fried outlets and repaired circuits, he was terrific, and very friendly. Highly recommend Kolb Services: Electrical inspections, Installation
Oct 8th, 2023

Brandon Kolb came by almost 2 weeks ago to see lights company needed to replace and NO RESPONSE. Calls go to voice mail. If they dont want to do the job cant they just say that. Very bad customer service from a company that is well known, D.Porter, Alexandria, va
Oct 3rd, 2023

Poor,services, and responding very late. It takes 4 weeks to just get an estimate and price for small jobs. When there's an issue with the service or installation, you have to call them 10 times to get someone on-site to solve the problem.
Sep 13th, 2023