Budget Car Rental

I have rented cars from multiple car rental companies, never have I had such an experience as that with Budget at the Hilton Center in Alexandria Virginia. From renting out a car to some unknown customer under my account simply because they have the same last name as mine? Imagine that?! ... And then giving me the task of resolving that by asking me to contact corporate. To charging me 4 times the rate for an intermediate SUV under the so-called "mystery car" selection, to incompetent customer care and store agents who terminate calls on customers when they're being held to account for their mistakes, create a mess for the customers and leave customers with the tasks of cleaning up after the incompetent staff, to mismanaged maintenance cultures with their cars( I had to switch cars 3 times during an interstate travel cos of the mechanical problems with their cars). This company may declare bankruptcy soon if they keep treating their customers like this. I can't imagine that I'm the only one who's had to suffer this terrible and terrifying service. Never again! Even if budget were the only car rental company in the world, I'd rather bike interstate than ever rent from them again.
Jan 17th, 2023

Jan 15th, 2023

If you want to borrow your child's car, then this is the place. No gas, the car smelled, tire pressure was low and it wasn't washed. The trunk didn't open. Don't expect a car ready to go from here. And they do not have a after hours drop off. Unprofessional car rental and even worse customer service. Never again.
Dec 23rd, 2022

Great service. Great experience. Thanks!
Dec 20th, 2022

Convenient and a good selection of vehicles. We needed a large van to shuttle folks over the weekend. Over all it was a great experience. It was a little difficult to find the car rental office within a big hotel but the vehicles were all well maintained and easy to locate. The only reason for 4 stars is the lack of parking for in-town rentals. If they had safe and well lit parking for in-town rentals (free of charge) it would be 5 stars. You can park in the hotel but not for free. I liked this location over the airport because it is easy in and easy out to the highways.
Oct 15th, 2022