Burke & Herbert Bank

Dylan Plant 5 He has been so polite and more than gone out of his way to help me with my disabled father's account. I am so appreciative of him and his service and I look forward to going to the bank now instead of dreading it... Well done Dylan!
Oct 5th, 2022

Mar 26th, 2022

This is a rave review for "Dylan Plant". He works at the Cooper Road Branch. He helped me with 3 issues in less than 5 minutes. Knowledgeable, courteous, super aware of all the great features available within this bank. Management definitely needs to reward this bright young man, A keeper for sure.
May 22nd, 2021

Mount Vernon BHB are beyond helpful! They helped me with the online banking, all i needed was my ID. Any issues I had in the past were solved right away. If I knew about BHB before I wouldn't had never created an account with Wells Fargo.
May 15th, 2021

I am furious, I never thought opening a bank account would be so complicated, worst customer service Ive ever had in a bank. I came in trying to open a bank account for myself and my child. I had recently moved so I asked if she could use my new address, the lady helping me took copies of my documents but refused to open the account right away. She asked me to write down my social, address and other information and to email her proof of residence. I sent her a bill and other private documents and three hours later she called saying I couldnt use those documents. Instead of asking me to come again with something else or to schedule an appointment for some other time (just to bs it ), she said she cant help me. She was not helpful at all and she was rude when I was in the bank with her. She was asked to help me and she seemed bother, from the gecko I knew she was one of those workers. I will never be going back to this branch, they hire people who dont want to work. Working in a local bank for local people but lack basic customer service, that they cant even fake.
Oct 5th, 2021