Koons Collision Repair Center

Camila Santiago _{on Google}

Apr 3rd, 2024

Had a very positive experience with this Koons Collision Repair Center! The employees were very kind and attentive from the minute I stepped into their location. My car had very minimal damage so they were able to fix it in less than a week. My cars bumper looks great now. Thanks!

Aisha Danso _{on Google}

Apr 7th, 2024

I used this shop for a collision repair. While the repairs appeared to be fine, the shop lost my wheel lock. I contacted the service person overseeing my repairs and he was very dismissive. I called him several times before he finally returned my call. When I did speak to him about it, he implied that his shop wasn't responsible for it being missing because the shop has no incentive to keep a wheel lock for my car. His exact words were "Why would we keep a wheel lock for your car when we can't use it? " He indicated made a negligible attempt to try to locate it but beyond that he wasn't concerned. I had to replace the wheel lock at my expense. I'm dismayed that the shop is so careless and inconsiderate with my property, even if it is something as small as a wheel lock. I wonder what else they've been careless about. For this reason alone I wouldn't recommend them, even though this may seem trivial.

Sally Tamayo _{on Google}

Mar 25th, 2024

My Tesla got hit while I was visiting in DC. Getting body work done for a Tesla at an approved body shop can take a long time and many body shops have a limit on how many Teslas they will allow to sit at the shop. Koons had an availability and accepted the car. The staff kept me informed regularly on the status of the car. They dealt with my insurance company which was great. They texted me with estimated completion dates. They were so nice on the phone. In two weeks I got the call that the car would be ready in two days. The work was excellent. They charged the car for me as they knew I was driving down to Va Beach. I was very happy with their services. I would definitely recommend their services.