Tristate Repairs

Terrible experience. We hired them because of our insurance ( American home shield) . They have every bad communication for scheduling and calling .when they actually came and take a look at the repair and the first they they said is our fault for misusing it . even though we been using it for 6 years . . They dont even know how to fix it and report to our insurance saying that it is our fault so the insurance denied the repair .
Apr 19th, 2023

DO NOT USE THEM. DO NOT RECOMMEND. I'm writing this in the hopes you haven't hired Tri-State Repairs yet. If you you using them through your home warranty like I was (American Home Shield), you're likely going to learn that there's a clear theme to the feedback around this company (terrible, or rather none existent customer service, inability to make repairs, slow to schedule, no shows, and the like) and their relationship with home warranty companies that are equally disinterested in providing you effective and quality service with some semblance of accountability in the reviews. Everything about this company was an absolute nightmare and their repair attempts took over 2 months, with wrong parts ordered only to be discovered at appts and more than 6 visits before they threw in the towel and abandoned efforts to make the repair. Once they decided that they could not make the repair they told me that they submitted their report to my home warranty but they actually waited a full week to submit the paperwork and gave me a run around for that full week. They refused to answer questions, would hang up on me, or just talk in circles around a question as simple as "what day did you submit the report to AHS that you cannot fix the washer". I wasted an enormous amount of time trying to get help and they not only didn't try to help, they actively sabotaged my getting help from the home warranty to move towards another company for her or replacement. It's truly, terrible-- and I mean, a "how can a business get away with this level of terrible" with no way to hold anyone accountable, get any tangible assistance or feel like you're doing anything but going in circles. But because it would appear that most of their business comes from a contract with American Home Shield and perhaps other home warranty clients, there's no need to worry about actually earning anyone's business and AHS has no concern or platform for you to give them any feedback about your experience or satisfaction. The companies that contract with AHS to do the repairs get a lower than normal fixed fee ( think groupon) for their work, so they are not financially incentivized to prioritize the repair and this is very clear when the repair isn't easy and obvious or they have better paying work opportunities. I cannot speak to what happens if you were to hire them yourself, but my recommendation would to be consider other companies.
Aug 30th, 2022

DO NOT TRUST THIS COMPANY TO REPAIR YOUR APPLIANCES! When the "service tech" asks the homeowner if they have the Kitchen Aid dishwasher repair manual... so that he can look up how to run a diagnostic, AFTER he says "I don't have an hour to wait around to diagnose this and watch it run," RUN!!!! And if SEARS Home Warranty scheduled them, CALL THEM BACK and get someone else. Person actually stormed OFF when we said "no, we don't have the manual, shouldn't you know how to do that," and he said "you can't expect me to know everything like that." And he said, "find someone else." So aside from the muddy footprints, not respecting my property, arrogant attitude and total incompetence, they are lucky they haven't been sued, yet.
Mar 16th, 2021

Home Depot scheduled them to do my warrantied repairs on my refrigerator. They showed up within the 3 hour window they gave me and sent me a website to track how far away the repairman was. He was friendly and knowledgeable. Fixed my issue. Was in and out in 30 minutes.
Sep 30th, 2020

one of the best company i am regular customer with them they are serving in tow since 2001
May 26th, 2020