Fairfield Inn & Suites by Marriott Abingdon

Apr 3rd, 2024

Mar 29th, 2024

Very nice rooms. Great location. Fair prices.
Mar 4th, 2024

Great
Mar 3rd, 2024

Customer service was awful. We were finishing our trip and on the way home. We arrived at the hotel around 7:30pm on 3/14/24. When we got into the room, we saw a stink bug so my husband got rid of it in the toilet. Also, we found one more at the bathroom so my husband got rid of it too. I really hate bugs so I was not comfortable to stay in the room. My husband went to the front desk to change our room but night shift lady said it was full and that the manager will be there in the morning. I searched online for available rooms and it had two more rooms the same as ours and a Queen Suite left. The next morning my husband went to talk about the bugs, and morning shift old lady said that the manager will be there in an hour and ask if my husband took photos of the bugs. (Of course he didnt take any photos, he just killed them and flushed them down the toilet) Her behavior didnt have any empathy at all. Her behavior was she didnt care about the bugs what do you want. They seem to know about the bug problem as well. They had already scheduled an extermination. It was as if he was helping to confirm for her that she had the room on her extermination list. When I heard from my husband how she behaved I was not happy, so I went up to talk with her and her behavior was awful. She didnt feel sorry what so ever and she treated me as if I was the problem. I was pretty upset so I went to my room to try to search for more bugs. Of course there were more bugs in the room. I took a photo and went to the front desk. I told her that I took more photos and need to show and she said you didnt have bugs? Now you have? WHAT!!! She is awful!!! I was telling her how she was talking so rude to a customer and giving me a lecture on how to have a conversation. She was arguing with me. She treated me so horrible. I believe she was the manager. Even she was not wearing any name tag! She made me feel so horrible. We tried to use Marriott for our trips as kids grow up. We had a great experience from all the other Marriott hotels we used this trip. We regret that we could have stayed at other locations but choose this one for our last stay. Somehow in the Marriot app this place had a good rating. The rating on Facebook is much lower. I believe this is about her. If you have any complaint, you dont want to deal with her. She will make you feel that you are the problem. I wish I didnt need to deal with her. It was the end of our trip and she made me feel awful.
Apr 2nd, 2024