Nucar Chrysler Dodge Jeep Ram of St. Albans

The service advisor and shop foreman went above and beyond for me the other day on an issue I wasnt even there for. Actions like these not only help the customer,but the company as well,because going the extra and doing something that is relatively simple and quick to a professional saves me a lot of frustration and earned my future business not to mention the word of mouth future referrals. Well done Nucar!
Mar 3rd, 2024

Very happy with the customer service! Keeping me informed on what was going on ! Will definitely be back
Feb 20th, 2024

I was impressed with the pleasant and professional service provided by Joesph Barney during my recent visit to your service department. The waiting area is clean and comfortable. I was in and out and on my way home quickly.
Feb 14th, 2024

The individual sales people were friendly at the time of inquiry and purchase. We had several things that needed follow up and over the course of a year we could not get returned phone calls. I needed to talk to the manager, who assured me that this time you will get a return call. The pattern continued of never getting a returned phone call regarding these important issues. The purchase process is friendly and inviting, and the service portion of the program is nonexistent. We would not recommend this dealership in the future. Edit***** Its now been a month or more since my initial review, to which they said they would be reaching out to me soon sadly I needed to lower my rating because still no response or outreach from new-car. They simply dont have follow up care for their vehicles. Still looking for them to reach out and correct a few things, or at least return the many phone calls and voicemails left over the year. Their response to my initial review seems to just be a way to smooth things over online and to not actually rectify anything. Very disappointing and couldnt recommend them for any services.
Apr 10th, 2024

i bought my first and last dodge laramie, should have stayed with gmc,which i had purchased 16 new trucks starting with my first one in 1987, with less than 300 miles the paint was coming off one of the fender flares , service manager at nucar said your on your own we don't have a body shop, i told my salesperson, and they said oh well sorry,we brought 2 brand new dodge trucks in for recall work and one of them the center of the headlight knob fell out , the truck is a 2023, we where told its a 180 dollars to fix , apparently warranty would not cover it , some how they are saying physical damage, there's no way of that, very bad experience with nucar and will never go back, and for our work vehicles we will be using a different dealer ,and the survey that most dealers send out to customers i never got one neither di a co worker who bought a brand new durango,must be nucar way of not letting dodge know how poor of an operation they run,and of course you can see all the good survey's they have there friends write,
Mar 3rd, 2024