San Marino Apartments

Didn't go here...
Apr 8th, 2024

Apr 6th, 2024

hey are the best. Kim rules!
Mar 26th, 2024

Review from 5 year resident at San Marino: We lived in San Marino for 5 years. During that time, I would say 80% of our experience was positive, but the negatives were pretty significant. Overall, Kim made the biggest impact that made our experience so positive, especially toward the end. Pros: Great location, fair rent (in comparison to other places), good amenities, spacious units, the grounds' landscaping is VERY well cared for, and it's very quiet. Some of the staff are fantastic - Kim is the best there. The maintenance team is great. I appreciated that they were not super intense with observation, we did not feel like we were being watched 24/7. Cons: -San Marino had multiple instances of theft during our time there. My step mom's car got the window smashed, over 3k of things stolen in the middle of the day. My catalytic converter got stolen. In my conversations with Kim at close out, it seems they are making efforts toward fixing this. However, I made many efforts to get them to install cameras and they never did after the events took place. -San Marino has a massive trash problem. They need to adjust the trash schedule as the trashes are often OVERFLOWING, all over the place, and disgusting. They are not recycle friendly as there are no recycle units on the property. I gave this feedback multiple times, no changes. -I really did not appreciate certain staff members and their attitudes when I provided concern relating to spraying pesticide spray in our home, next to our bed specifically. I gave this feedback to the manager when we left, but Tiffany was consistently difficult to deal with and very rude. I recognize she is likely a kind woman outside of work, but I hated dealing with her. Blanche was very difficult to work with as she consistently did not give me correct information and took forever to get back to me or complete tasks. -We lived in the very back building. That road was complete ice on multiple, multiple occasions. We also were the last to get plowed and were unable to work many times during snow storms. We were injured multiple times. The ice needs to be taken more seriously due to the lack of sun back there. -Their rent payment portal is better now, but previously was extremely confusing with the amount owed. -Their after hours phone service is complete trash. We never got calls back, maintenance staff never got requests, they had no answers whatsoever. It is trash. Honestly, they need to get rid of it. -The property is not ADA compliant in a lot of ways. There are NO ELEVATORS. Good luck moving in & moving out! -There are no where near enough parking spots for everyone and guests Overall, I would recommend living here. But here are my tips - DO NOT leave anything in your car, pay your rent on time and they'll leave you alone, keep discussing the trash with them, only talk to the manager when you need something, don't even bother with the after hours line, put a camera on your door, hire movers (good luck with the stairs!), and rent a parking spot (it's worth it). We want to thank Kim for her fantastic service. She truly made a huge difference and took this from a 3 star review to a 4 star review on how she handled our move out and account close.
Mar 25th, 2024

Mar 22nd, 2024