Bank of America Financial Center

They never answer theyre phone, horrible service
Dec 31st, 2023

This Branch is a joke!!!! Im very disgusted with the demeanor just walking in! Instead of just greeting you up front they want to know everything at the door. This company refuses to cash a payroll check that is through this bank. I have my own account here. I wasnt able to deposit it through my mobile app. So I went in to cash it and deposit because like everyone we live paycheck to paycheck especially during the holidays with 4 kids. Either way they were rude and the branch manager refused to cash my check told me to take it to another branch. Explained I was just at another branch but my check I guess requires manager authorization and the branch I was just at didnt have a manager in and he said he didnt care being the manager. He wasnt going to cash it! Extremely frustrated. I needed funds today I could have just deposited but I was so appalled I just walked out! Im going to do some research and go higher because the young douchebag at this location does not deserve that role! He needs a life lesson in compassion, and customer service!
Dec 1st, 2023

Bank hours on Google and on the door of BOA Sandy says they are open 9-4 pm. I Got here @3:15 pm today and the doors were locked. People kept coming by to check to make sure the doors were locked while I was making a deposit at the ATM. This is not the first time the doors been locked when they should have been open. I thought they were getting better but I was wrong. It is getting harder to get change for my businesses. Bankers hours used to be 9 to 5pm, today or is 9-3 pm. The Sandy BOA has always been a disappointment.
Sep 26th, 2023

Had to get a cashier's check on short notice and to be honest I didn't really have a clue what I was doing. Got seen quickly despite not having an appointment. Jordan helped walk me through the process and was super cool and nice. Please let him know he's welcome at the housewarming party when I end up closing on this thing. Couldn't have done it without him.
Feb 17th, 2023

Been a loyal Bank of America customer since I opened my first bank account. When I say never, I mean I've never had a bad experience at any of the bank of America's I've been to, I guess never say never. This one here, boy it made me want to leave and go to Chase and for me to say that knowing that chase's customer service isn't top notch, says something. The gentleman greeting at the front sets the tone for your overall experience and when he's rude and unhelpful, just automatically said I have to make an appointment or referred me to the app, which i'm well aware that i can do pretty much anything over the app, if I'm at an actual location is because i need the help of a human. It made me want to leave and not even make a future appointment at this location. Being new to Utah, I'll just find another location and move on. I just hope others have a better experience than I did.
Feb 7th, 2023