Gardner Service Inc.

We deeply regret that your experience with our company fell short of expectations. We acknowledge the delay in the parts ordering process, which regrettably stemmed from an internal training issue within our newly established logistics/parts department.Regarding the pre-payment policy for special order parts, it's an essential standard procedure we adhere to. Additionally, our commitment to transparency entails providing written estimates, and after thorough review, our records do not reflect a verbal mention of an estimated cost around $550. We regret any confusion or miscommunication in this regard.We understand your frustration, and we empathize with your disappointment. We aim to clarify that our technicians' inspection of the machinery during service visits, including observing the ice machine in operation, is a critical step to ensure all equipment functions correctly and meets our stringent standards.Your feedback is invaluable, and we're dedicated to learning from this experience to enhance our service and communication protocols. We genuinely apologize for any inconvenience caused.If there's an opportunity to regain your trust, we'd greatly appreciate the chance to discuss this matter further and work towards a resolution that meets your satisfaction. Please don't hesitate to reach out to us directly.

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