Globe Life American Income Division: AO

This place has the worst customer service I have ever gotten in my life
Nov 5th, 2022

(Translated by Google) They are useless (Original) No sirven para nada
Jan 19th, 2022

Isaiah Banks was extremely helpful and very sweet! We had a great conversation and got me the best coverage he could get!
Nov 20th, 2021

I worked with Anaka and she was very thorough and answered all my questions. Was very sweet and helpful. She knew what she was doing and very knowledgeable. I highly recommend her and was very satisfied.
Nov 2nd, 2021

My wife and I signed up for supplemental/accidental life insurance policies with American Income Life Insurance company with a very pleasant representative named Sarah L. After several months, we decided to cancel the policies because we had misunderstood the cost and couldn't afford it. Sarah insisted that I speak to a manager (I believe his name was Jesse F.). He told me that crazy people cost more; which was his way of explaining that my new depression medication put me in this category and that my policy had changed. I was assured by our original agent, Sarah L., that the policies were cancelled. A few months later, I noticed that American Income Life had continued to debit my account, despite having been told by Sarah that the policies were canceled. I was once again assured by Sarah that the policies were canceled, however, the only way I was able to keep American Income Life from charging my account was by putting a stop payment on it, which was another charge by my credit union. After this, Sarah would no longer reply to our emails or texts. In spite of ALL of this, I started to get text messages from an employee named Michael saying that the company was attempting to take payments from my account but was unable to do so! Responses to him also remained unanswered. I am currently attempting to get a refund for the unauthorized charges that American Income Life took from my account and will file a small claims suit against them if I am unable to get a full refund. Needless to say, I do not recommend doing business with American Income Life due to their complete disorganization and poor customer service/communication.
Oct 5th, 2022