The Buckner Company

Buckner is a fantastic company to work with. They are highly responsive and excel at managing all our insurance needs. We truly appreciate their dedication, and we are extremely satisfied with our partnership! **Shout out to Chris Dahl, Nicole Hauslauer, Neiko Takemori, Jeff Bullock and all the others assigned to our account for all that they do for our company!
Jan 26th, 2024

Dec 28th, 2023

Worked with a lady agent. Told her that I would be sending all info to her email right after the call since my renewal were coming up in a few weeks. Then didn't hear from her for an entire week. Followed up and then she said she never received anything. Why didn't she follow up with me at all when she has my phone number/email? Texted her all the docs and then she said she would start looking into them. Had to text/call many times to see what's going on for the next week. Then eventually she emailed me and said that none of her quotes were saved. Since it was already too late with my insurance renewal deadlines, I gave up. I would advice everyone to stay away from this company. What a waste of time.
Nov 4th, 2023

In my mind, insurance is synonymous with "headache" and "frustration"; or at least it use to be until I linked up with Agnesa and Summer with Buckner. My only regret is I wish I would have discovered these incredible gals sooner! I don't profess to be a guru in the realm of garage keepers insurance... nor do I strive to be. That's where Agnesa and Summer come in. They are always so absolutely incredible to work with! They take the time to ask me all the qualifying questions and they actually wait to hear the response. And if my ramblings don't make sense, they don't just check a box and move on. They continue the conversation until we are in complete agreements and we know that our coverage needs are sufficient. We can always rest assured knowing our bases are covered as we truly have aligned our company with a powerful PARTNER in Buckner. I also always respect and appreciate their transparency. They obviously represent a for-profit business and, as such, need to ensure that they are generating their company revenue. However, I don't feel that we've ever experienced a conflict of interest in this department as they have always been so great to give me advice, that sometimes comes at their own expense. Regardless of what I ask, want, and/or need, they always make sure it's a win/win. My experience with other insurance companies has traditionally been the opposite where the provider tries to cram as much coverage down your throat as possible without identifying what the needs truly are. Agnesa and Summer are incredible and they always ensure we have the right coverages at the correct rates. Nothing is inflated unless I request it be made so. They are conscious of our needs and budget and strive to find balance for us. All in all, the customer service is what has kept my return business over the years. Day or night, I'm able to shoot a quick note and get a response in a timely manner. Furthermore, I've taken a working partnership with Buckner and have been able to develop personal friendships with these fine folks. They are incredible people who truly care about their clients. I know when I reach out that I'm not just a number to them. I know that I have personal value and, more than anything else, they are there to help ME. It is very rare to find that kind of partnership with an insurance company and I attribute much of this to the exceptional client care provided by both Agnesa and Summer.
Jul 10th, 2023

Nov 13th, 2022