Precision Water USA

Very helpful via email to help solve problems and they have the materials to get the fix completed.
Sep 4th, 2023

I've had two different distillers form Precision Water (left one behind when we sold a house), and have loved the products for years. Even more, I am amazed by their customer service. Knowledgeable people who answer the phone when you call, and take the time to make sure everything is just the way it should be. I wish all customer support experiences were like this.
Apr 4th, 2022

I have had my polar bear water distiller for about 20 years. Very reliable. The few times I have needed a part they have been exceptionally helpful.
Nov 17th, 2020

Brady Jones was very helpful in resolving my problem. He took the time to explain to me how to trouble shoot the float assembly to confirm if it needed to be replaced or not. I was just going to order the new float assembly but it was not needed after all. He saved me more than $100. Now I call that Great Customer Service!!!
Sep 18th, 2020

Precision Water USA, specifically Brady, has proven to me they are interested in providing service as much if not more than making a sale. My Lifemist NT Pro runs every day and has been in service for almost 20 years. It has performed very well over that time with minimal repairs required. When I have had need for service, Precision Water USA has been available to answer questions, make suggestions and reorder parts to help get me up and running in short order. The current situation however, was beyond my understanding. Brady coached me through the wiring diagram until I was able to find the problem. I want to thank Brady and the team for going the extra mile encouraging me. I might also add that the time they spent on the phone with me saved me alot of time and money. Thank you again for your help.
Jul 5th, 2020