Express

Feb 17th, 2024

Mens selection was rather small at this location
Dec 31st, 2023

Dec 31st, 2023

They treat as you look! I was there to get something after work. Look very sloppy and was treated as I wasn't there! Sad
Dec 21st, 2023

I placed an order for pickup on Wednesday, got confirmation that the order was ready on Wednesday, and have been receiving subsequent reminder notifications. I finally had the time and went to go pick it up yesterday (Saturday, they hold for 5 days, closed sundays); however, when I got to the store, they told me that my order is not ready and the item is not in stock. It was weird because they didnt try to scan the order barcode before telling me they dont have it, but I guess it wasnt that necessary to retrieve the order. Staff was friendly, and they tried to help. She offered to give me a discount on a replacement item, which meant Id have to shop for something Id already shopped for and spend more money to substitute an item that is still supposedly waiting for me. It is what it is except Im still getting notifications TODAY that my order is ready. Ive done a ton of pickup orders at many different stores and have never had this happen. Clearly, their systems are malfunctioning in a major way, and Im curious how often this happens. I used to love express, but even a quick gander on my way to the register, the quality of the materials seems to have gone downhill significantly over the years. At the end of the day, Id really have rather just gotten a notice that the item wasnt in stock than waste my time at city creek mall. Which is definitely part of what made my experience quite uncomfortable the mall is owned by the church and paid for with tithing Id paid into, but my demographic isnt technically welcome there I really felt that heavy yesterday. I have shopped at express for over 20 years, and still have some (now vintage) pieces which I have loved immensely. I was even wearing express pants when I went into the store yesterday. The express credit card was the first thing I used to build my credit, and Im grateful for that because I bought a house with that credit, but Express just isnt home anymore. I dont think anything in there now would last me 20 years. It was nostalgic doing a bit of express shopping, and I had hoped to replace a few key pieces in my wardrobe with some Christmas bonuses Id received, but I dont want to spend money there after being essentially baited and switched. No thank you. I wouldnt recommend express or city creek mall at all.
Dec 31st, 2023