American National Carlos Ortiz
-
168 N 100 E STE 207
Saint George, UT 84770 - 435-414-9314
Hours
Chamber Rating
-
Laura Medina
Carlos and his insurance office are amazing! Super easy and stress free. Carlos is super easy to get ahold of and takes care of any problems, I will recommend him to everyone.
Apr 27th, 2022 -
michael kinslow
Apr 6th, 2022 -
Martha Monroy
Carlos Ortiz is a great agent at American National insurance, I highly recommend his services.
Feb 18th, 2022 -
Seyenna Mello
Process was stress free and felt no pressure. Carlos is very helpful and kind I highly recommend him to get the best rates on insurance. :)
Sep 30th, 2021 -
Frank James
This would have been a 5 star review and as well could have been have been a 1 star review. Thanks to Stacia and Karla this at least a 4 star review. The truth is, I have canceled my policy for a better rate elsewhere. Up until the cancellation, Carlos Ortiz was my agent. In his defense, as long as I had my policy with American National, Carlos was an exemplary agent. After moving on, his personality and the way he treated us dramatically changed! He failed to have the cancellation processed in time and intended to take the full payment from my account with the promise of refunding the amount within 10 days via snail mail. I found this to be ridiculous since the mistake was theirs, not ours. After complaining about this matter, Stacia suggested that I avoid the charge to my account by canceling the withdrawal through my bank. I took her advice and my bank informed me there would be a 25.00 charge to cancel the withdrawal. This of course did not sit well with me. Whereupon I contacted Stacia again and she told me she would talk to my agent, Carlos Ortiz, about refunding the charge via Zelle. Carlos adamantly and rudely informed me that he would not have the 25.00 refunded! Understand that the mistake was on his end and I was being inconveniently penalized! Suddenly his customer service skills went out the window. He was rude and downright nasty to the point that I hung up on him. His true colors manifested. After hanging up with Carlos, I once again, called Stacia who upon hearing about the Carlos situation, refunded me via Zelle the 25.00 out of her own pocket!!! Stacia is an amazing, wonderful, compassionate and thoughtful young lady! She is truly an asset to her company. I recommend her and American National highly!!!
May 25th, 2022
Contact Info
- 435-414-9314
Questions & Answers
Q What is the phone number for American National Carlos Ortiz?
A The phone number for American National Carlos Ortiz is: 435-414-9314.
Q Where is American National Carlos Ortiz located?
A American National Carlos Ortiz is located at 168 N 100 E STE 207, Saint George, UT 84770
Q What is the internet address for American National Carlos Ortiz?
A The website (URL) for American National Carlos Ortiz is: https://mlagents.americannational.com/carlosortiz-16261/
Q What days are American National Carlos Ortiz open?
A American National Carlos Ortiz is open:
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Saturday: Closed
Sunday: Closed
Q How is American National Carlos Ortiz rated?
A American National Carlos Ortiz has a 4.8 Star Rating from 19 reviewers.
Hours
Ratings and Reviews
American National Carlos Ortiz
Overall Rating
Overall Rating
( 19 Reviews )Laura Medina on Google
Carlos and his insurance office are amazing! Super easy and stress free. Carlos is super easy to get ahold of and takes care of any problems, I will recommend him to everyone.
michael kinslow on Google
Martha Monroy on Google
Carlos Ortiz is a great agent at American National insurance, I highly recommend his services.
Seyenna Mello on Google
Process was stress free and felt no pressure. Carlos is very helpful and kind I highly recommend him to get the best rates on insurance. :)
Frank James on Google
This would have been a 5 star review and as well could have been have been a 1 star review. Thanks to Stacia and Karla this at least a 4 star review. The truth is, I have canceled my policy for a better rate elsewhere. Up until the cancellation, Carlos Ortiz was my agent. In his defense, as long as I had my policy with American National, Carlos was an exemplary agent. After moving on, his personality and the way he treated us dramatically changed! He failed to have the cancellation processed in time and intended to take the full payment from my account with the promise of refunding the amount within 10 days via snail mail. I found this to be ridiculous since the mistake was theirs, not ours. After complaining about this matter, Stacia suggested that I avoid the charge to my account by canceling the withdrawal through my bank. I took her advice and my bank informed me there would be a 25.00 charge to cancel the withdrawal. This of course did not sit well with me. Whereupon I contacted Stacia again and she told me she would talk to my agent, Carlos Ortiz, about refunding the charge via Zelle. Carlos adamantly and rudely informed me that he would not have the 25.00 refunded!
Understand that the mistake was on his end and I was being inconveniently penalized! Suddenly his customer service skills went out the window.
He was rude and downright nasty to the point that I hung up on him. His true colors manifested.
After hanging up with Carlos, I once again, called Stacia who upon hearing about the Carlos situation, refunded me via Zelle the 25.00 out of her own pocket!!! Stacia is an amazing, wonderful, compassionate and thoughtful young lady! She is truly an asset to her company. I recommend her and American National highly!!!
Overall Rating
Overall Rating
( 19 Reviews )Write a Review
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