Dixie 4 Wheel Drive

Apr 8th, 2024

Great shop
Apr 5th, 2024

Great group of people, had what I needed in stock. They are super easy to talk to & make you feel like a local.
Mar 29th, 2024

I had a noise problem that they were able to help me diagnose, when other shops failed, they successfully pointed me in the right direction. Must be good mechanics, I'm back on the right track to fixing my own vehicle. They're generous and kind to offer their help when I personally don't bring them profits.
Mar 17th, 2024

These pictures were taken after 1 mile of testing the new hydro assist that I paid Dixie 4x4 a lot of money to install. I was very disappointed to find that they did not check clearance before finishing the job. Cycling the suspension is a basic thing to do anytime you adjust any type of steering or suspension components. I was told that they didnt do it because it costs more money. I asked why then did I never get a call giving me the option to do it and the response I got was because I seemed Low Budget. This wasnt the first comment from them discriminating based on their assumed social class. I also asked them if this was acceptable work to them and I was told that it was fine and that all it did was scratch my stickers. You can tell the brand new parts I paid good money for are damaged way worse than just the stickers. The only positive experience I had with these guys is that they quoted me $125/hr I verified that they knew I was providing my own parts, they verified that the rate was the same and even asked me which hydro kit I was bringing then after looking at the invoice they actually charged me more per hour than they quoted. I talked to them about it and they did refund the difference. They did not however do anything to fix the clearance issue, they did not replace or cover the cost to replace the damaged parts, and I did have to go back and completely relocate the ram, and fab sole brakes for the ram that of course they dont pay me their hourly rate to fix their issues. Long story short. If you like go and blow with out checking fitment or clearance and poor after sale customer service use these guys. If you like good attention to detail and honest integrity after they get your money I would suggest a different shop. I try not to be this person and I did try to give these guys the opportunity to correct the issue and make it right. As a small business owner myself I understand that mistakes happen and to me what makes or breaks a good review from a bad one is how the mistake is taken care of and if they own it or just throw it on the customer. Unfortunately this was thrown on me. If anyone would like more info than I put here please reach out directly or reference my Instagram and Youtube posts.
Mar 28th, 2024