Arcadia Apartments

Apartments in Provo are mostly pretty crappy, but this one isn't too bad. To the managers' credit, they fixed things pretty quick when they broke. Had one bad experience where the person who fixed our apartment left a terrible mess but generally they're good. They don't care about cleaning checks really which is good if you're lazy or if you live with people who like to have a clean apartment, but having some people like cleanliness and some not care can be problematic.
Apr 6th, 2024

Good price, nice location, you pay for what you get. Laundry machines are way too old and need to be updated badly. Also paying quarters for laundry is such a hassle.
Apr 2nd, 2024

Apr 1st, 2024

Customer service from this management company definitely isnt what it was when I lived here several years ago. I suppose it could change again. One employee claimed my auto pay had stopped somehow, while the website and another employee said it was still going. I got charged a fee for not paying on time, even though the money was in my account. I think the guy whose name started with a J who mansplained everything (other female residents have complained about him to me, too) stopped working there, so thats nice.
Dec 19th, 2023

AVOID THIS COMPLEX AT ALL COSTS. The managment is AWFUL. They are impossible to get ahold of and get things done. They are withholding deposits and prepaid rent, several hundreds of dollars that is owed AFTER DAMAGES WERE TAKEN OFF. They refuse to work with locators and housing advisors because 'they're not on the lease' even when management is given express permission to give them any information. Utah State code 57-17-3 states they must return all owed deposits and prepaid rent within 30 days of the end of tenancy. It has been over 2 months at this point and they still haven't cut a check. We shouldn't have to take to the courts to get a couple hundred dollars back but that is what you have to do. Redstone Management is full of awful scumbags that only wish to rob college students. Edit: it took 2 months and emailing the companies higher ups to be able to get the deposit check back.
Jul 15th, 2023