Oak Hills Pharmacy at BYU

Incredibly hard to get ahold of and once you finally do get ahold of them, they hang up on you without notice or warning. The only reason Im giving them a star is because of its accessibility. Otherwise, the staff are unkind and have terrible phone skills.
May 17th, 2023

They are so hard to get in contact with. Ive been trying to get a prescription filled for months and there is a nationwide shortage of it which I understand but they told me if I want to know when they have some I have to call and find out. I asked if they could just call me when they have some and they said that I have to call them. So I try to call almost every day and I get an answer a few times per week. If I leave a voicemail I usually dont get a call back. One time I got a text saying they had some and I went in to pick it up and they said they didnt have any. I get that its hard to get some prescriptions but it should not be this hard to even be able to talk to them and get information.
Mar 29th, 2023

I usually don't have a problem here, but the other day a staff member was being incredibly nonchalant about a patient's medication and my own. I watched a patron in front of me burst into tears because the girl at the front desk was not being communicative or concerned for her much needed medication. She was this same way when I expressed need for my own. I don't think the students at the desk always understand the gravity of what they do and the impact of care and concern on unnecessarily stressed patrons.
Mar 17th, 2023

These people are so incompetent. How about your put my student health plan money into hiring competent people to work at your pharmacy. Multiple times I go, giving them heads up that I dont have 20 min to wait around, and end up waiting. I asked for a summer supply and although they advertised it, they said you couldnt get more than a 30-day supply with my insurance (which rate they just raised). Was going on a trip, ordered to have a prescription refilled, and the pharmacist wasnt going to be in til 9:30. Heres an idea, have your pharmacist show up on time. Unbelievable.
Sep 21st, 2022

Ive been using this pharmacy since moving to Provo in 2018. They generally are on the slower side, but it usually isnt super bothersome to me. The app on multiple occasions has not sent in my prescription or the prescription isnt there when I go to pick it up, so I always try to fill in-person. Today, I arrived to fill a prescription just before 1:30pm. I left after 2:20pm. I specifically asked for the wait time when filling it (I was quoted 15-20 minutes). When they finally called my name after 40 minutes, they only had 1 of the 2 prescriptions I had filled. I let them know, and the pharmacist just gave me a confused face. They asked me for my medications names 3 different times. I understand everyone has off days, but today felt wildly ridiculous and unprofessional. No one apologized for the nearly hour-long wait, either. If my insurance wasnt through the BYU student health plan, I would absolutely fill somewhere else.
Aug 27th, 2022