CenturyLink - Internet - TV - Deals

Horrible service support. No one answers left on hold. Internet disconnects often. I would not suggest this company for ur internet provider
Apr 7th, 2024

Its impossible to get a working phone number to cancel your service. Im hoping I can call the office to get answers
Mar 8th, 2024

ABSOLUTELY HORRIBLE CUSTOMER SERVICE. THERE IS NO WAY TO CONTACT THEM BY PHONE, CHAT IS A JOKE BECAUSE IT SAYS 55 PEOPLE IN FRONT OF YOU. IF YOU WANT TO CHANGE AUTOPAY IT IS IMPOSSIBLE. THERE IS ABOSLUTELY NO WAY TO CANCEL THE SERVICE. YOU ARE TRAPPED INTO THEM BILLING YOU WHATEVER THEY WANT. ITS MADDENING TRYING TO CONTACT THIS COMPANY. DONT DO IT IF YOURE CONSIDERING THE SERVICE. ITS THE MOST FRUSTRATING OREDEAL I HAVE EVER BEEN THROUGH
Jul 12th, 2022

The internet service we received was sub par, so we canceled and switched. I paid my final bill in full to CenturyLink, but they contacted me later saying I still owed $50. I discussed the matter with their customer service twice, concluding together both times that the $50 charge was in error. After that, they turned me in to collections and I am still getting calls from collections people 3 YEARS LATER! The matter was resolved, but CenturyLink failed to keep a record and I continue to be harrassed. A terrible experience trying to work with them. Zero stars.
Jun 24th, 2022

I think even Comcast is better. They have physical locations all over the place but when you cancel they won't let you just drop it off at the store they make you box it up nicely and ship it. And then when you cancel they make you pay again one more time two weeks later to "cover for the last month."
Sep 5th, 2021