Hyatt Place Provo

Great location in downtown Provo. The room was fine, but the bed was not as comfortable as other Hyatts I've stayed at. The breakfast options were above average though. Food & drinks: Breakfast had waffles, fresh fruit, berry compote, donut holes, cereal, and eggs. The quality of the food was better than other hotels in the category.
Apr 12th, 2024

Mar 9th, 2024

I use their parking structure when I go downtown. Never seen it over crowded, and the price is reasonable.
Mar 8th, 2024

Take pictures of everything in your room including the floors and share them with the front desk upon check in. They charged us $75 for oil on the carpet. We did not have one item in all our luggage that had oil. The front desk woman said it was coconut oil on the floor. I dont even own coconut oil. They refused to show me the room when I went back to look at the stain. I walked the room upon leaving and didnt see anything out of the ordinary except for the ripped blanket cover in the cupboard that was there when we got there!! A cleaning inspector showed me photos but I have no idea what room they were from. All the floors are the same. The front desk lady was incredibly rude most of the visit and they seem very understaffed. Zero help from anyone on their team. It feels predatory because of their location near the conference center. They can overcharge for everything and they do! Its nothing special. Going back to the Marriott, who also price matches! I travel A LOT for work and with my family. We have NEVER had an issue like this. I recently stayed at the Hyatt Olive 8 in Seattle and it was an excellent experience. Its the only reason I picked this Hyatt over the Marriott this time. We do a lot of dance conventions in Provo, and thought Id switch it up. I guess it just comes down to Olive 8 being a higher class Hyatt.
Mar 4th, 2024

Great customer service. Friendly staff. Close to the convention center. Breakfast had multiple options and was great.
Feb 24th, 2024