Utah Diesel Center

Mar 24th, 2024

They did great work on my truck.
Feb 13th, 2024

Jan 25th, 2024

I know you are good people, and I thought Id give you a second try today. I had a super bad experience a few years ago, but I really wanted to use a local business and specializes in diesel trucks. So I thought why not. Brought my truck in this morning dropped it off at approximately 805 to get a tire rotation and oil change that I scheduled last week with somebody in the back. At exactly 12 oclock. I called the shop or the front desk and a gal answered the phone. I asked her to check on the status of my truck and if it was done or not. She said she didnt know and she said she had to go back and check. She came back after a minute and she said they were in the middle of it. I told her I am in a hurry like I told the guy this morning, and I was trying to get out of town. I come in at approximately 115, an hour and 15 minutes after I called to see if my truck was done. I saw their part and I thought sweet, but why didnt she call me to let me know it was done. I went in saw the owners wife, pretty girl I remember, and I asked about my truck. Dude went back to ask and when he came back, he said oh, they were just about to pull it back.? I get half an operations issues and timeliness issues, but I dont get lying to customers, so if you a lot of customers, it makes me think youre lying about other things. Integrity! Its not hard to have but clearly whoever the female was they picked up the phone and exactly 12 oclock lacks integrity. Just have a hard conversation with the customer. Make an apology and then be done. You did that not me. You earned your one star. Super frustrated and unfortunately Im gonna go have to find somebody that can take care of my truck.
Jan 22nd, 2024

Got me rigjt in and fixed up.
Oct 14th, 2023