Tesla Service Center

Apr 3rd, 2024

First time dealing with this new location. Had a great experience thanks to Kate my service advisor. She was professional, very attentive and her communication and status updates were excellent.This is a nice facility and easy to get to off of I-15 in Pleasant Grove. Will definitely continue to take my vehicle here and work with Kate.
Mar 24th, 2024

These guys are awesome. Anthony and Orlando are great service writers and super helpful. The lead tech Kenny was amazing and was able to take care of a scratch wheel from the Salt Lake service center. He knew right away that they used metal tools, instead of plastic ones. A very rookie mistake by the Salt Lake service center. If you want good quality service and great customer service go to this location.
Mar 17th, 2024

Came in with an issue. I have a 3rd party warranty. I introduce myself and mention I have a 3rd party warranty. The rep named Katelynn responds by saying Na, we dont do that. I ask what do you mean? She says We dont work with warranties. Needing more information I lean forward and ask again What do you mean?. She then roles her eyes and says We dont work with 3rd party warranties. Due to the lack of explanation Im still confused and ask So I should go through them?. She rolls her eyes again and says Yeah,maybe. I respond and ask So I should go through them?. She then says I dont know. I then ask What should I do?. She then responds We dont have the systems in place to work with 3rd party warranties. Since she didnt answer my question I tell her that I realize that and Im just wondering what she suggest I do. She then responds We cant work with 3rd party warranties . I get it that she hates her job and judging off her lack of enthusiasm ,bloodshot eyes and slurred speech that she is obviously inebriated by something that it might be difficult for her to answer questions.I get it but unfortunately for her she works in the Tesla SERVICE center. I say Okay I will call them first before I bring in my car. I go to my car and call the warranty company. Im told by them that Tesla has to call or email them a quote. I go back in, tell another rep that and then Im told again We dont have the systems in place to work with 3rd party dealers. Then I ask You cant email them? The new rep responds and just says no. Hes got an attitude as well so I walk out and decide this is a waste of time and Ill go to the Salt Lake City location.
Feb 25th, 2024

I was so pleasantly surprised at the service I received. Ive previously visited the salt lake location and was mildly impressed with my experience. At pleasant grove I was made to feel like family and they were so knowledgeable about what I was there to have my vehicle looked at for. Katelynn was extremely friendly and helpful with the Tesla experience and would highly recommend choosing this location over any other in the salt lake area.
Feb 18th, 2024