Waldorf Astoria Park City

Mar 24th, 2024

Mar 20th, 2024

Walkability: A very short walk to a really slow gondola, but it gets you there and everyone is very nice. Food & drinks: The bartenders are very nice. The food and drinks here are quite expensive, but so is the hotel. Everyone is very courteous and friendly. If you can afford the Waldorf...
Mar 13th, 2024

The one and only star is for the housekeeping staff which was phenomenal. The rest, abhorrent. Some background, I booked this hotel because it had across the street access to the ski lift, but come to find out if you are taking lessons at Park City you have to take a van over to that location or drive yourself so if you are taking lessons you are not using that lift. I was asked by the concierge helping us plan our trip if we needed transportation to a particular restaurant, but not the rest of the excursions which I had assumed was close and were not. I also would have appreciated some direction in planning like on the day of travel to not schedule the furthest excursion. On the day of our arrival we arrived at 2pm with dog sledding at 3pm. I asked right when we got there if they were driving us or we had to go ourselves. front desk confirmed they would pick us up between 2:30 and 2:40 for our 3pm appointment. 2:50 we asked them to confirm they were still coming. There was some kind of miscommunication and we were supposed to drive ourselves 45 minutes away. We were very lucky they were still able to accommodate us but in hindsight the pick up time didn't even correlate to arriving on time for our reservation which should have alerted front desk something was not right. On our way to dog sledding concierge asked if they could have something in our room upon our return for a goodwill gesture. I said a fruit and cheese plate would be great. Never came. I asked for them to send me how long it would take us to drive to each thing we had a reservation for. They never did. I asked them to change our dinner reservations for that night since we would be late after getting a late start. They canceled our alpine globe and rebooked an indoor restaurant reservation. When the restaurant left me a message asking to clarify, I asked concierge to call and confirm the alpine globe. They did not. After everything they offered a $300 hospitality credit. Are you joking? I was paying $1,600 per night for a suite, you have screwed up many reservations and not responded or delivered on promises and you want to give me a $300 hotel credit?! Awful experience. I will never be back to this hotel.
Mar 21st, 2024

Mar 10th, 2024