Mountain High Family Dental

I came in with An urgent problem and they worked me in. Dr Wilson stayed late the next day and did a root canal and crown. Amazingly painless. The doctor and staff were all gentle and kind. The office clean and inviting. Great experience! The work turned out great!
Jan 28th, 2024

Best dental experience of my life! First of all, I hate going to the dentist. PERIOD. Its always painful, I dislike the noise, its my mouth, nothing about it is pleasant. However! Amie the dental hygienist was phenomenal. I have extremely sensitive gums and she took every extra step to make sure I was comfortable, I was okay, and all she wanted was to make sure I was okay no matter how long it took! She took an extra step and used this numbing cream so I did not feel a thing - and this will be my forever hygienist.
Jan 26th, 2024

Honestly so done with them. I've been coming here for 10 years and had multiple meh experiences but the recent few have really been beyond terrible. I was encouraged to get a crown for a healthy tooth that had a food trap, and the trap was annoying enough that I decided it would be worth it. I asked them to get it pre-authorized with my insurance, which they supposedly did. After the crown was fitted, and copay paid, the food trap was actually worse. Flossing aggressively still doesn't remove the debris and I have to use a water flosser! I decided to get the opinion of another of their dentists who told me the crown seemed to be fitted correctly, but that it was never a good idea to crown a healthy tooth for that purpose. Months later I'm still struggling with the tooth which is now getting more sensitive, and I get a BILL for the remainder of the cost of the crown which was NOT APPROVED by my insurance!! I cannot seem to get the manager on the phone. Just to top it all off last time I came in for my cleaning I scheduled the 1st appointment of the day because I needed to be at work, and at my appointment time I could hear staff having a loud unprofessional conversation in the back and it took them 20 min to bring me back.
Feb 6th, 2024

There was a mistake with their billing department where they accidentally told my insurance that they fixed the wrong tooth. "No problem we will fix this" etc I called them and talked about this issue half a dozen times soon after it had happened, because I was getting automatic bills in the mail pertaining to this mistake. I had paid in full for ALL of my dental work, so much so that I received a rebate because I paid too much. Fast-forward to 1.5 years later, I kept getting bills in the mail and I had moved out of state. I could no longer speak to the billing department because they are only open one Friday a month, and "we aren't sure what Friday that is" I left 20 messages I urged them that I wanted this to be resolved before the automatically sent bill would be sent to collections. Again I was told not to worry. 6 months after that the bill got sent to collections. I've been calling often still, never a response, never a call back, or email. I protested the bill to the collections, it went back to Mountain high, then it was RE-SUBMITTED as if I had just gone to the dentist. I received auto replies thanking me for using Mountain High Dental As of right now, nothing is resolved, no one had tried to contact me, and they are trying to stick me with a $3000 bill that I absolutely do not owe!
Dec 6th, 2023

Always very friendly, accommodating and professional. Highly recommend this clinic
Nov 8th, 2023