Platinum Dental of Park City

Jan 30th, 2024

Linda - the hygienist - is amazing. Sevi - the front desk gal - lacks the "customer is right" skills. The Platinum system between the main office and the Park City office has its challenges. The main office has changed an appointment for my son to be an appointment for me, changed dates of appointments, etc. And Sevi will always look at the customer as the villain. I definitely sympathize with the poster below complaining about the attempts to cancel before a fee was charged. Dr Bell - I like him. He's nice and a good dentist, but he/office tends to upsell. I went in with my 20 year old son. Signed off for a $300 filling. My son went back in alone, got upsold to a $1700 crown-like filling. Mind you, I had already signed the quote for the regular $300 amalgam filling. My son tried to get ahold of me at the time of pressured upsell but couldn't. He signed the upsell quote and got the temporary filling. When I called in, they told me, he's an adult and he already signed the contract. Blindsided. An expensive lesson. When my 17 year old son needed 3 fillings, Sevi gave me a quote for the $1700 fillings ($1700 x 3) I asked for the regular amalgam filling price, and she responded that Dr. Bell doesn't like to do those. (pressure sales?) I asked her to find out the price - she left and came back saying the doctor will do the amalgams for us. (like they were doing us a favor) I honestly sat there after she said the price tag for 3 fillings would be over $5000, the thought raced through my head - I can't believe I signed up for the in-house discount plan and now I'll need to find a new dentist. I shopped the discount plans for the dental offices in town as we don't have dental insurance. What I forgot to ask was the pricing of things before the discount. The free x-rays with the discount plan is amazing, but I'm not sure that the pricing post discount is anything too different than what the other offices in town offer. I'm sure they are all good at their craft, but the systems in place leave the patient untrusting. Honestly, after the filling shenanigans, I've learned you have to ask enough questions and stand your ground.
Jan 25th, 2024

Awesome Dentist and Staff...I always feel well taken care of in all ways And I love my Hygienist.
Jan 18th, 2024

Jan 3rd, 2024

Sevie completely unprofessional. They definitely need a new receptionist. Do Not go here, unless you want a head ache. I have been trying to cancel my appointment with this company, no one ever answered nor did they return my calls back. When i called again the day of my appointment Sevie had the audacity to say "we dont have any prior missed calls from you" , i then asked is there a reason your office didnt send a confirmation/reminder txt. She goes on to say "we dont send those, oh actually we sent a txt" & reads back a phone # that isnt even mine. I asked why would you send it to a phone number that isnt mine, i never approved for my phone number to be changed on my account. She then tells me its because your husband added his to his account. I then respond "if he added it to his account that shouldnt of affected my account" sevie then tells me "he is a grown man he can do whatever he wants" , in regards to that response he can do whatever he wants to his own account not my account , in her words used i am a grown women & should also have my own phone number on my own account. I have been extremely ill hence why i wanted to cancel my appointment prior to the actual date of my appointment. Sevie responds as if i was a child but then slightly giggles on the phone call "oh we are soo sowwy that you are not feeling well & cant make it to your appointment, we cant reschedule you until you pay for the cancellation fee" i respond "i am not trying to reschedule as i do not feel well nor do i know when i will be able to actually go in, im calling to avoid the penalty since i did try reaching out days before my appointment" once again Sevie tells me "we dont have any missed calls from your phone #" because i know i definitely called i offered to send my call history, she denies. At this point in the conversation i was very upset, i told her she was an idiot for not even trying to understand anything that was going on. She starts to tell me "im going to hang up & we will charge you the fee" so I then drop the conversation or i would have been more rude because she definitely deserved it anyway. After all this , i go on their website find their email & i email my phone call history over to the office to prove once again i have been calling days prior to my appointment date. This office is so dead set on taking your money anyway they can , they are even refusing to acknowledge the proof i have sent them. I will assume ive been emailing back & forth with Sevie again. Her responses are completely disregarding but its understandable when this company doesnt care for their customer they are set on taking your money, while actually providing terrible service.
Jan 21st, 2024