Cupla Coffee

Everything is great about this place but especially the people who work there. They treat you like family!
Jul 1st, 2023

I have never been treated with so much disrespect and awful customer service.
Jul 1st, 2023

Went in to get some coffee, the owner treated us with a complete lack of respect and was rude throughout the experience would not recommend.
Jul 1st, 2023

Oh, what to say. Well, let's start with the good. The coffee is really sensational. Love it. The food, terrific, really enjoyed it. The egg and cheese croissant is absolutely perfect! The service/treatment, pretty good...but...I dunno - room for improvement I suppose. With my age and difficulty with tinnitus, I found it challenging to hear because the music is a touch too loud, the acoustics of the location have too much reverb, and the baristas talk too fast for me to understand. That's their youth and my age. Is what it is. No one's fault really, but it would have been nice if they had a little more patience with me. Both times I've been in, I felt rushed and misunderstood. I was the one asking for cream in my Americano. When I saw them starting to pour in the half and half, I got a bit panicky and said I wanted cream. (half and half is not cream. it is half milk and half cream.) What commenced next was a passive-aggressive "judgy" fight in semantics with the owner. She insisted I wanted Heavy Whipping Cream, or rather she insisted I say those three words. Yes, that is cream. That is what I want, please. In the United States, that is what is sold as cream. To say, "cream," is enough. Why in the world she would want to argue with me to get me to say those three words is beyond my comprehension. Not a good start to my morning. Fast buzz kill. Anyway, rolling with it. Then my sandwich didn't come so I politely asked a server if she could check on it. She was very kind and helpful to do so. Didn't bother me that it hadn't come, I was in no hurry. But when it did arrive, it was the wrong sandwich. Again, no big deal, I was in no rush, I was happy to be there. But then, to my surprise, the owner herself brisked up to me with the correct sandwich crammed into a to-go container and I was curtly told to leave. Wow. Ok. I have no more words. Felt rude, judgemental, impatient, discriminatory, and mostly intolerant. All I wanted was cream in my coffee. Disappointing interaction, for sure.
Jul 1st, 2023

Excellent food and GREAT service with a smile!
Jun 12th, 2023