Chamber of Commerce

      Service Department at Ken Garff Nissan Orem

      ( 65 Reviews )

      Service Department at Ken Garff Nissan Orem
      Claim Your Listing
      Claim Your Listing
      Listing Incorrect?
      Listing Incorrect?

      Hours

      Saturday:
      7:00 AM - 4:00 PM
      Sunday:
      Closed
      Monday:
      7:00 AM - 6:00 PM
      Tuesday:
      7:00 AM - 6:00 PM
      Wednesday:
      7:00 AM - 6:00 PM
      Thursday:
      7:00 AM - 6:00 PM
      Friday:
      7:00 AM - 6:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.7 - (65 reviews)
      36
      8
      2
      2
      17
      Read Our 65 Reviews

      Chamber Rating

      3.7 - (65 reviews)
      36
      8
      2
      2
      17
      › ‹
      • Devin Hurst

        cant pick up the phone at all, been on hold for hours
        Mar 20th, 2024

      • Terrell Lance


        Jan 5th, 2024

      • Sam B

        Every time I come into the service department (my car has had its fair share of issues), I'm treated like a best friend by the service advisors, and the technicians always do high-quality work. These guys are awesome.
        Jan 3rd, 2024

      • Jeremy Nelson

        I am adjusting this rating after their customer service has disappeared. Had my car towed here on a Saturday with a bad ignition lock cylinder. Got assigned to work with Jacob, horrible communication. Told car could be done Wednesday, or was not. I had to call to get told this. Then told Thursday, then Friday, then hopefully Saturday. During all of this when I would call and speak with Jacob he would just make things up. Like instead of pushing the car in they will LoJack it in. Then told me my shifting colum was locked. My shifter is not on the steering wheel and was not locked nor was the steering colum. Spoke with the manager Sierra you was not any better. When I asked for a corporate number she would not provide any information. After that call they magically got the car done Friday. When I went to pick it up they charged an extra $400.00 for work I told then not to do. I was helped by another worker since Jacob was talking with someone else. He did make sure to stop the other customer talking so he could yell over at me "so I heard you want to talk to my boss or corporate huh?" So after having my car for a week and over charging for unwanted work he wants to argue in front of another customer and their child. Will never recommend this dealership to anyone or being another car here.
        Aug 2nd, 2023

      • Sterling Spencer


        Aug 1st, 2023

      Read Our 65 Reviews

      About
      Service Department at Ken Garff Nissan Orem

      Service Department at Ken Garff Nissan Orem is located at 285 W University Pkwy in Orem, Utah 84058. Service Department at Ken Garff Nissan Orem can be contacted via phone at 801-494-8630 for pricing, hours and directions.

      Contact Info

      •   801-494-8630

      Questions & Answers

      Q What is the phone number for Service Department at Ken Garff Nissan Orem?

      A The phone number for Service Department at Ken Garff Nissan Orem is: 801-494-8630.

      Q Where is Service Department at Ken Garff Nissan Orem located?

      A Service Department at Ken Garff Nissan Orem is located at 285 W University Pkwy, Orem, UT 84058

      Q What is the internet address for Service Department at Ken Garff Nissan Orem?

      A The website (URL) for Service Department at Ken Garff Nissan Orem is: https://www.kengarffnissanorem.com/service/schedule-service/?utm_source=Google&utm_medium=Organic&utm_campaign=Service%20Scheduler

      Q What days are Service Department at Ken Garff Nissan Orem open?

      A Service Department at Ken Garff Nissan Orem is open:
      Saturday: 7:00 AM - 4:00 PM
      Sunday: Closed
      Monday: 7:00 AM - 6:00 PM
      Tuesday: 7:00 AM - 6:00 PM
      Wednesday: 7:00 AM - 6:00 PM
      Thursday: 7:00 AM - 6:00 PM
      Friday: 7:00 AM - 6:00 PM

      Q How is Service Department at Ken Garff Nissan Orem rated?

      A Service Department at Ken Garff Nissan Orem has a 3.7 Star Rating from 65 reviewers.

      Hours

      Saturday:
      7:00 AM - 4:00 PM
      Sunday:
      Closed
      Monday:
      7:00 AM - 6:00 PM
      Tuesday:
      7:00 AM - 6:00 PM
      Wednesday:
      7:00 AM - 6:00 PM
      Thursday:
      7:00 AM - 6:00 PM
      Friday:
      7:00 AM - 6:00 PM

      Ratings and Reviews
      Service Department at Ken Garff Nissan Orem

      Overall Rating

      Overall Rating
      ( 65 Reviews )
      36
      8
      2
      2
      17
      Write a Review

      Devin Hurst on Google

      image cant pick up the phone at all, been on hold for hours

      Business Response on Google Mar 24th, 2024
      Hi Devin, Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our service department, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below.John Goodman, Service Manager [email protected]

      Terrell Lance on Google

      image

      Business Response on Google Jan 20th, 2024
      Hi Terrell,Thank you for taking the time to leave us a review, we really appreciate it! I would love to get in touch with you and know how we can make this experience a perfect 10! Feel free to contact me at any time. I look forward to working with you more, have a great day! Macey Willis, Owner Loyalty Manager [email protected]

      Sam B on Google

      image Every time I come into the service department (my car has had its fair share of issues), I'm treated like a best friend by the service advisors, and the technicians always do high-quality work. These guys are awesome.

      Jeremy Nelson on Google

      image I am adjusting this rating after their customer service has disappeared. Had my car towed here on a Saturday with a bad ignition lock cylinder. Got assigned to work with Jacob, horrible communication. Told car could be done Wednesday, or was not. I had to call to get told this. Then told Thursday, then Friday, then hopefully Saturday. During all of this when I would call and speak with Jacob he would just make things up. Like instead of pushing the car in they will LoJack it in. Then told me my shifting colum was locked. My shifter is not on the steering wheel and was not locked nor was the steering colum.
      Spoke with the manager Sierra you was not any better. When I asked for a corporate number she would not provide any information. After that call they magically got the car done Friday.
      When I went to pick it up they charged an extra $400.00 for work I told then not to do. I was helped by another worker since Jacob was talking with someone else. He did make sure to stop the other customer talking so he could yell over at me "so I heard you want to talk to my boss or corporate huh?"
      So after having my car for a week and over charging for unwanted work he wants to argue in front of another customer and their child.
      Will never recommend this dealership to anyone or being another car here.

      Business Response on Google Feb 22nd, 2024
      Hi Jeremy, I truly apologize that this was your experience. We do not wish for any customer to feel this way while at our dealership and I apologize on behalf of our service department for the inconveniences that you had to deal with. If you have any other questions or concerns, please don't hesitate to reach out at any time. Have a great day! Macey Willis - Owner Loyalty [email protected]

      Sterling Spencer on Google

      image

      Business Response on Google Feb 22nd, 2024
      Hi Sterling, thank you so much for taking the time to leave us this review! I apologize you didn't have the best experience with us. I would love to hear from you how we can make it better for future visits. I look forward to working with you more, have a great day! Macey Willis - Owner Loyalty [email protected]
      Load More Reviews

      Overall Rating

      Overall Rating
      ( 65 Reviews )
      36
      8
      2
      2
      17

      Write a Review

      RATING:
      Create 1 Star Review Create 2 Star Review Create 3 Star Review Create 4 Star Review Create 5 Star Review
      Submit

      Miscellaneous Near Me in Orem, UT

      Bismarck Doughnuts
      560 E University Pkwy
      Orem, UT 84097
      801-850-2297
      ( 201 Reviews )
      Spinalaid Centers of Orem

      Orem, UT 84058
      ( 0 Reviews )
      Keller Williams: Stan Larimer
      998 1200 W
      Orem, UT 84057
      385-209-1585
      ( 87 Reviews )
      Vehicle Pipeline

      Orem, UT 84058
      ( 0 Reviews )
      Team Innovations
      491 W 1400 N
      Orem, UT 84057
      ( 0 Reviews )
      Vertical Edge Construction
      856 N 1430 W
      Orem, UT 84057
      (801) 802-2209
      ( 0 Reviews )
      KAF Tax Management

      Orem, UT 84097
      ( 0 Reviews )
      Dippys Corndogs
      84 E Center St
      Orem, UT 84057
      385-626-1875
      ( 26 Reviews )

      START DRIVING

      ONLINE LEADS TODAY!

      Add Your Business
      ChamberofCommerce.com
      Loading