Mountain Run

Hi, Essen. We appreciate your feedback and apologize if you have experienced any inconvenience with the transition to new management. Please rest assured that we are actively working to improve our communication and responsiveness. Thank you so much for your patience. If you have any further concerns or need assistance, please don't hesitate to reach out to our team in the front office.

Carolina, Thank you so much for your kind review! Please let me know if I can do anything else to better your experience at Mountain Run! :)-MRAH Management

Mckayla,Thank you for your honest review. I take the happiness and comfort of my residents incredibly seriously and want to improve in all aspects of apartment living for current and future residents. Since we started managing Mountain Run in 2023, I believe that we have come a long way in improving the property and apartment experience. However, I would love to address your concerns in that hopes that it helps future and current residents alike.:Concerning your move-out charges: I am more than happy to investigate any documentation that you may have if it shows that the condition of your apartment upon move-out is the condition that it was in when you first moved-in. I provide a move-in inspection for all of our residents to complete for this exact situation. It appears that you were provided with a move-in inspection form when you moved into your apartment under the previous management as well. Unfortunately, you did not complete this form. This makes the situation extremely difficult for you in regard to the charges that you now owe. Aside from any items that you are claiming were damaged prior to your move-in, there is nothing that documents that your apartment was damaged beyond livability when you first moved in, as it is now. Unfortunately, the state in which you turned your apartment back into my office warrants the damage charges that you have received to ensure that the unit is livable for its future resident. I will keep in contact with you on this situation on the off chance you are able to provide documentation that would warrant a revised move-out report in the future. Concerning your AC unit: It appears that we changed out your AC within a day of receiving your message that it was not working well.Concerning your lease term: we require a 60 day notice to terminate your lease. A notice was placed on your door about 75 days before your lease ended. I never received your 60 day notice after multiple communication attempts. I, of course, know that my team and I have many things to work on and I will absolutely take all of your concerns and apply solutions for our future management style. I do wish that I could change your mind on certain aspects of your occupancy at Mountain Run, as I continue to see the property improving. Please reach out to me at [email protected] if you have any further questions or concerns and I will do my best to determine the right solution for you. I wish you luck in your future apartment circumstances. -MRAH Management