Service Department at Ken Garff Nissan Riverdale

This is a review worth reading until the end. Over the course of about 3 years, I have had many service appointments at this location for a wide range of maintenance and/or repairs. In my opinion, they are very untrustworthy and I'm rather embarrassed to have spent as much time and money as I have here. This isn't the first time I've written a review like this for this location and regrettably, they convinced to me change the last one.They do have some good reviews, so I don't know if some employees just decided to single me out, but I don't get why I get such terrible service here. I have never disrespected any of their employees and have never done anything other than just be a customer and yet, this is what I get: To sum it up briefly, they have ordered wrong parts, failed to install parts correctly or missed parts entirely during installation. I had to ask them 4 times to tighten my e-brake and it got to the point where I had to physically show them that whatever they did had no effect before they actually "fixed" it, and it still barely works. Most recently, I brought my vehicle in to do preventative maintenance as I just reached 100,000 miles. I HAD NO PROBLEMS AT ALL, PRIOR TO THIS VISIT. The following day, my engine started shaking severely while driving. So I brought it back and they told me it was now fixed. Turns out, the issue was not fixed at all and upon finding a rachet socket with an extension in my engine bay, I decided to take my vehicle somewhere else. After paying another shop hundreds just in labor, I found out that they didn't install a spark plug correctly causing a misfire and therefor damaging other parts of the engine. I had to pay over $700 on top of what I already paid ken garff just in labor to access the spark plugs so they could check all of them and fix the one that was installed wrong. I have attempted to reach out to Ken Garff Nissan to request reimbursement, but they do not call me back and conveniently never have a manager available. At this point, I wouldn't even trust these guys to check my tire pressure.
Mar 26th, 2024

Efficient, thorough and fast. Well priced and friendly service
Nov 20th, 2023

Sep 10th, 2023

Aug 10th, 2023

Apr 9th, 2023