Ken Garff Honda Riverdale

The salesperson was nice. Very helpful.
Apr 4th, 2024

I came in and bought a car pre-approved from my bank. That is the first thing we said when we walked in the doors. They ran a hard credit check on us without asking or telling us they were and for no reason. WE WERE PRE-APPROVED. my mom brought it up when she was in the service department and they said the salesman was too busy to talk and would call soon. NEVER CALLED. On top of that I was told the vehicle had been serviced and everything was good to go and the only thing they had done was an oil change. I would not purchase a car here again.
Apr 1st, 2024

Mar 14th, 2024

Friendly, helpful, and informative sales person as well as the rest of the staff we interacted with.
Mar 8th, 2024

I am compelled to write to express my deep disappointment and ongoing concerns following a service appointment on February 23rd for my 2009 Honda Accord. As a loyal customer for over five years, and having made my most recent vehicle purchase, a 2023 Honda Accord, in August, I have always anticipated a standard of service that reflects both the quality of the brand and the reputation of Ken Garff Honda. Regrettably, my latest experience severely undermined this expectation, resulting in significant inconvenience and unresolved issues. During what was supposed to be a routine oil change, I was informed that the drain plug could not be reinstalled, necessitating a complete replacement of the oil pan. This unexpected problem transformed my fully functional vehicle into one that was suddenly inoperable, directly as a result of actions taken during the service. Despite the service team's insistence that only standard procedures were performed, the undeniable fact remains: my vehicle was operational upon entry to the shop and left in a condition that prevented it from being driven. I must acknowledge the assistance provided by Jacob, who, recognizing the gravity of the situation and the absence of the service manager over the weekend, kindly arranged a loaner vehicle for my use. This gesture of support was greatly appreciated during a stressful time. However, the handling of this situation by the service team, including the service manager, Rick, and an accompanying mechanic, was not only unsatisfactory but also deeply concerning. The discussions, which quickly became circular, focused on an allegedly incorrect aftermarket drain plug size and did not lead to any constructive resolution. The proposed remedyto repair the damage at a "discounted" rate of $600was entirely unacceptable, given that the problem arose under your care. This situation was exacerbated by the unprofessional demeanor of your mechanic, who suggested I should be grateful for the loaner vehicle provided, rather than focusing on rectifying the mistake made by your team. Compounding the issue, Rick began to threaten additional charges for parking my now non-functional vehicle at your facility, adding insult to injury and demonstrating a lack of empathy and customer service orientation. This is unacceptable and further exacerbates the distress caused by the initial service failure. Additionally, it has been two weeks since I requested a detailed report of the service performed on my vehicle, including specific information about the drain plugs encountered and replaced. To date, I have not received any response, indicating a concerning lack of communication and disregard for customer concerns. The trust I placed in Ken Garff Honda for the maintenance and care of my vehicle has been significantly shaken. It is disheartening to find oneself advocating for basic accountability and professionalism from a service provider. I look forward to a prompt and satisfactory resolution to this distressing matter. Sincerely,
Mar 16th, 2024