Wildcat Tech

Elizabeth Dewitte _{on Google}

Sep 10th, 2023

I asked if they repair iPhones, and they said yes. Then a few minutes into getting the necessary info, someone interrupts the tech and says to me that they don't repair iPhones anymore - sorry. Definitely one of the more weirder experiences I have had with customer service.

Francisco Morales _{on Google}

Jul 10th, 2023

WSU alumni here. I went back to purchase some tech at the Downtown location and it was a great experience. They stock a lot of tech and offer a bunch of other really cool merchandise (even outside of WSU branded stuff). Its an awesome store! I recommend it!

Jenn LaMarr _{on Google}

May 12th, 2022

Return policies are terrible and the customer service is a joke! I hope none of the students working in this store want to go into any sort of customer service industry. I purchased notes for a class two prior to classes starting. At the same time I purchased a clearance item and was clearly told the clearance item was non-returnable. I ended up not needing the notes and tried to return them a week or so into the semester. The cashier sends me to the textbook area for approval on the return of these unopened notes. The dark haired woman at the textbook area tells me no way, the return policy is on your receipt. Its not, fyi. Next she says its clearly stated on signs all over the store, its one line of a paragraph long sign in small print. This is yours now. And she walks away without another word. Worst experience ever! Its as if they dont know you can get textbooks anywhere now and theres competition. I will never go back!