Orbit

TERRIBLE customer service. The bot wont give me a person without providing my cell phone # and yet the company doesn't have their address or email available. Then when I ask for a person it says chat is closed. Even though it is 4 hours from their published closing time. All further attempts at chat garnered not response. I wonder what they would do after purchase if they treat people like this trying to place an order. I find this DISHONEST and DECEPTIVE. Oddly it seems like the product I looked at 2 days age have gone up 10%. I wonder if they are pulling that airline business of tracking and raising prices when you come back. No obvious warning about cookies either. I DO NOT trust this company.
Apr 3rd, 2024

Horrible Customer Service! I bought a set of Orbit Flood Sensors. The batteries need replacement. I checked their FAW on how to replace the battery. Say to insert a screwdriver in the opening slot and turn 90 degrees. No pics, no video. There are 2 slots. I have tried BOTH slots and just about destroyed the unit since metal screwdriver is destroying the plastic. I emailed then and got a response that the email is no longer accepting email. Says to call or text. I call and tell my story and get put on hold for 15+ minutes and give up. So, I try texting them. 3 Days and no response at all. You would think something this simple would be simple. Or maybe they could post a video to show how to do this. Ive bough a lot of Orbit products in my life but Ill avoid them now.
Nov 11th, 2023

I would give them zero stars if I could. The products are awful. They break or go defective within months. Customer service is awful. The Customer reps do not know what they're talking about. They talk to you as if they're on drugs and are totally useless. Run from this company do not walk and do not buy any of their products.
Nov 1st, 2023

Had a B Hyve Sprinkler System installed and it works fantastic. Replaced an outdated system and couldnt be happier. Great product!
Jun 6th, 2023

Garbage products and their service is worse with overseas service who have no idea what they are doing. I would give them a minus 5 star if I could.
Jun 5th, 2023