LifeStance Therapists & Psychiatrists Murray

Porsche Larsen _{on Google}

Dec 12th, 2021

Billed cuz I told them to cancel all my appointments because they told me they take my insurance but they said the suddenly dont and I dont have the money to pay them so I canceled all my appointments even though I need them I cant afford them

Teena Bridges _{on Google}

Jan 28th, 2021

our son has been trying to get a refill now since the 25th of January when his RX was due. He has been very ill and up at the U for this illness. It has put him down. An illness that requires extensive testing. Yet Dr. Chen is not replying to his requests. Our son is also an "at risk" patient for covid because of his pulmonary issues i.e. pulmonary embolisms. This is unacceptable care as well as neglect. We are at a total standstill with this. We know patients must be seen but there needs to be an exception to this rule.

G. Blake Hoopes _{on Google}

Nov 3rd, 2022

I've been a patient here for nearly 2 years and had a good experience through most of the process. My therapist retired after our last appointment though. When I came in for a follow up with the doctor for my med management today, I was informed that my appointment had been canceled because I hadn't been in for therapy. Evidently it is policy of Ascendant Behavioral Health to cancel all future appointments a client may have with all other providers in their office if any one of those previous providers happens to leave their workforce. I took time off from my job for the appointment which had been scheduled 3 months ago, but my time does not matter to Ascendant Behavioral Health, not when a potential co-pay has been missed. I cannot continue setting appointments when there is a remote possibility that my time showing up will have been wasted, costing me hours at work. Find another clinic, this one will screw you over without a second thought.
~Five/Five stars for APRN Lin Clark
~Five/Five stars for my retired therapist Carla Cotes.
~ZERO/Five stars for Ascendant Behavioral Health

Shannon Stuart _{on Google}

May 18th, 2022

We were referred to a therapist upon my child's discharge from the Hospital. I felt a bit frustrated in the initial session as the Provider had not prepped whatsoever for the session. The intake paperwork takes quite a while to complete and is very detailed. My feedback would be it may be good for the providers to read through this for a few minutes prior to meeting with clients, especially kiddos. After the session at the front desk we were then made aware that this therapist was only available every 5 weeks, again not a good fit or was the recommendation from my son's discharge. I feel that this was all a good learning opportunity for me to understand more of this process when looking for a therapist.
A bit frustrated about the entire experience the front desk staff immediately stepped into assist and be of support. They worked together making some positive suggestions and even finding someone at their other clinic which was closer to our home.
I want to thank Emi/Front Desk staff. She was open and heard my concerns about what I wanted to avoid going into another intake. She provided excellent customer service and is a great fit for that position. Thank you Emi.