Residence Inn by Marriott Salt Lake City Murray

I change my review, after complaining the service is very good, I hope they are keeping nicely.
Apr 3rd, 2024

I have never had such a great experience at any other hotel. I stayed at this Marriott for 4 days, and the staff were amazing! I had called up on the day of my check-in, due to it being the day that my husband and I were getting married. I wanted to see if we could get an early check-in so that it would make our schedule a little easier, if possible. Not only did they accommodate that, but when we got in the room there was a little setup with a card congratulating us on our special day, but also a credit toward the hotel store, and a bottle of sparking cider with 2 wine glasses! They made us feel special and added a great memory for our wedding day! The room had a great set up, was clean, and we had no complaints! I plan on staying here, every time that I travel to Salt Lake! Thank you, Marriott! I am glad that you give your staff these options to make your customer's experience more enjoyable! You are wonderful! Food & drinks: Yummy breakfast options!
Apr 2nd, 2024

Mar 19th, 2024

Great value.
Mar 16th, 2024

Unfortunately this hotel seems to be poorly managed and understaffed. As someone who has to live in hotels for weeks to months I typically try to be considerate of the hard work hotel staff do for customers. However, there has just been one disappointment after another here. Its advertised as having full kitchens, but not every room actually is. The rooms and amenities in the rooms are shoddy or in disrepair. While the staff will work with you to resolve issues youll have to ask 3-4 times before it actually gets done. Myself and other coworkers have had issues with toilets, rooms without water, TVs that dont work, dishwashers that wont clean, broken toasters, garbage disposals that dont work and other, albeit small, but annoying issues. For those who stay for long periods of time and opt for house keeping every 7 days, youll need to double and probably triple check with the staff that they will actually do it. The kitchens are not well equipped so take an inventory of what you have as you may need to go get some basic things if you plan to cook your own meals. Internet is fine, gym is what you would expect and of course youll need quarters do your laundry. Hopefully management gets some training on how to actually manage a property like this or ask corporate for help so they can provide a better experience for others.
Mar 4th, 2024