Visionary Homes

We are not happy about writing a negative review about Visionary Homes. We love our home. Because we have lived in our home longer then a year they won't even look at our issue. The decorative stone and mortar on the front of our house is cracking and falling off. The stone is also covered in mold. We have been in our house for 2 1/2 years. This decorative stone should last longer then that. It's poor workmanship and low quality materials. Visionary Homes should take more pride in their workmanship. It's sad to know they won't even look at our issue. We would have said they were great to work with, not now.
Apr 21st, 2024

I purchased my house in August of 2023, upon initial inspection, my house was perfect! However, as with most things, you end up finding some small, but significant issues. Luckily I had the luxury of working with Maddy in the warranty department who personally made sure that all my issues/concerns were attended to. I am thankful for her customer service and overall pleasant attitude; a real cherry on the cake! Thanks!
Apr 7th, 2024

Mar 26th, 2024

EDIT- Promised to be contacted a month ago, no contact. Lost access to builder trend and my blueprints. Again, nothing but empty promises from this company. Buyer Beware: Broken promises, exaggerated expectations, employee confirmation that they have had class-actions filed due to poor project management and failure to service warranty requests, and outright lies. The "Foremen" come and go. The current one tried to convince me that doorways aren't painted at the top because it's not visible and that's industry standard across the board... even when doorways are visible in entirety. We've been promised that we're on a list and the list is being worked diligently three or four times now. Each time we're told they'll be in touch ASAP. We get our hopes up, and then reach this cycle. Filling out a negative survey got more done with them scheduling people than we saw in the first year. My wife made a negative review and I suddenly have a contractor messaging me today. They removed access to our blueprints online before I downloaded a copy for reference so I couldn't verify wiring locations. Employees confirm they've been filed suit due to poor management in their communities. The current community has discussed it. If I knew it would be this much work to have simple things done, I would have picked a different house to buy.
Mar 17th, 2024

If I could give them zero I would have. Best of Northern Utah? Thats laughable. Had my Condo built by visionary back in 2020 and it was the worst experience of my life. Visionary knew about faulty wiring before I did and covered it up. Now they refuse to help resolve my issue with bad wiring and have been belittling me and talking to me like Im stupid. Please dont buy from visionary homes. All they care about is the money that fills their pockets and they put very little effort into their homes. Somehow the faulty wiring passed inspection and they allowed me to move into my condo and now they dont give a damn about me. Who knows what Ill run into next?
Mar 11th, 2024