iFIT

Wish I could give a 0 star. DO NOT BUY FROM THIS COMPANY OR WORK FOR THIS COMPANY. I used to work for this company and bought a treadmill from them. The treadmill malfunctioned while it was under the warranty but they refused to fix it because there wasn't a "tech" in my area available. They are laying off a ton of their employees indefinitely with no prior notice, all around it is the WORST company to do any business or have any association with.
May 10th, 2023

Never, ever go anywhere near this company. I bought a set of dumbells 3 years ago. A few months ago, I started getting charged $40 a month. I reached out, and apparently I had signed up for some membership. I canceled and asked for a refund. They declined to offer me a refund. Shameless greed and thievery.
Apr 16th, 2023

Bought a brand new 2950 top of the line commercial treadmill 14 months ago. I am running at a speed on 10 last week and it abruptly stops and I almost fly off. Extremely dangerous. Come to find out it does this every 10 seconds when trying to run faster than 10 mph. This is their top of the line best 2950 treadmill we spent $3000 that is nearly brand new. Message them and they say it will cost $250 to have a tech come out and that they will CONTACT me in 5 business days but have no idea once they contact me what the timeline is. For a $3000 commercial treadmill meant to be in a gym to break with a 115 pound female running on it maybe 3 x a week for a year- tells your about the quality of their products. Not only to mention the danger of a treadmill abruptly stopping at high speeds unexpectedly. Looks like it is a manufacturer defect upon installation with the controller board from all the reddit threads online everyone is having this issue at higher speeds- but they still want to charge me for parts and service, UP FRONT with 0 estimation of timeline. Looks like other reviews on this page literally have the same issue with the controller board. DO NOT BUY IFIT PRODUCTS.
Apr 16th, 2023

Same as everyone else's reviews. DO NOT BUY. I have the Bike it worked for a total of 3 months before I had issues. The bike does not incline or decline. I had tried for a year to diagnose the issue only to have it not get fixed. I attempted to put in several service requests with no answer. Finally I was able to get a response. They stated I did not register the bike. I logged in and verified I had registered the bike. As the bike was outside of the year warranty I understood I would need to pay to have it fixed. I was asked several times to send information I had already sent. Once they finally registered the bike. I was told it was out of warranty, I would need to purchase a service warranty and request service. I looked into purchasing a service warranty and I would need to go through the whole process again. This is apparently a common issue with the bikes. Their service is impossible to get help. If you wish to chance the purchase I wish you luck.
Apr 10th, 2023

I love the workouts and the equipment, but am totally disappointed with the customer service! iFIT offered milestone rewards through 2022 and asked users to claim their 2022 rewards by February 15, 2023. I responded on February 9 to claim the prizes I had earned. Just today, nearly SIX weeks later did I receive a response. The email response stated, in grammatically incorrect and misspelled English, that the promotion had ended and the company would not be able to deliver my milestone rewards. I just got off a 44-minute phone call with customer service, who transferred me four times and could not tell me why it took a month and a half to respond to a customer and why they could not deliver what I had earned. I stated that I intended to write a letter to iFIT headquarters about my experienceand the representative refused to provide any other way to contact the company. Ridiculous customer service, and this is a very minor issue compared with the other complaints I read written in this space. If they can't deliver a t-shirt as promised, it's no wonder they cannot fulfill more pressing and important requests such as those other customers are facing. I recommend iFIT because of the wonderful workouts and experiences but I will do so no longer since I do not want my friends and family members to have to endure similar experiences.
Apr 1st, 2023