Hertz Car Rental - Lehi - East 200 South HLE

Dale was the friendliest person in this business Ive ever worked with to rent a vehicle from. I got a cargo van and he was super larient
Feb 8th, 2024

Dec 19th, 2023

on top of being generally worse than other rental companies, this particular location has horrible service and the lady at front was a gaslighter and had the worst attitude.
Dec 1st, 2023

I went to get my rental car this morning and had a terrible experience. Without getting into the boring details I was unable to rent the car based on a trivial technicality (that was not in the online rental agreement, I checked). However, much more than that no refund was issued AND MOST IMPORTANTLY the woman at the desk had the gall to say: "that's not my problem, it's your problem." Excuse me?! The literal job, the core function, of a rental car desk agent is customer service. Telling a customer it's their problem is the antithesis of that. Hertz will not be getting my business in the future.
Nov 5th, 2023

Ok where to begin. First off this was my first time renting a car. I went online and selected under lehi because thats close to where I was dropping off my own vehicle to be fixed. I arrived at hertz and right off noticed there really wasnt many rental cars considering when I booked online under that location there were tons. I got inside and spoke to who I believe introduced himself as Dan . Now the process to get your car is very easy and painless which I liked. I had an employee discount through my company but he said he found me a lower rate because my car was in the shop. Now here is where the problem starts he says he doesnt have a mid sedan and tells me Im getting an upgrade. I get a BMW X1 and Im happier than Christmas morning. He goes out takes pics and looks at mileage, does NOT check the inside settings at all. I drive away and after 15 min in the car I realize I can see my breath and the heat setting is not working. I have a 18 month old In the car and hes freezing . I call the hertz agent and tell him the heat is not working. He tells me to Google it I tell him sure I will to verify Im not an idiot and dont know hot from cold. Still not working . I called hertz again and politely ask if I can return the car for something with heat he states we are closing and there are no other options. Minutes later a complete blizzard hits. Theres no auto defrost so I cant see out of my front window to drive . Somehow by the grace of god and 5 mph and my head out the window I make it to my place. At this point Im locked out of my house when I realize my house key is with the auto shop in af so the only way to get in is to drive back to the auto shop without heat or auto defrost its not happening. So I call hertz and am transferred 20 times until I get roadside assistance . The agent takes an hour to process this call then tells me a tow truck will be there in 60 min I get the text it says 120 min. I have my brother coming to get me so I can get my baby to safety . They tell me I cant leave I have to wait in or by the car with no heat. My brother gets there and we both call to see where the tow truck is after the time has passed. Well the tow truck driver canceled the tow because of weather go figure and I got no information on this. So I waited for nothing. They said they could get me a replacement but I would have to drive to Provo in the blizzard or Uber . The next day the car is picked up. 4 days later I receive a call .. from hertz in lehi telling me they need the car returned? After explaining the whole story to her I find out she is a manager from the saltlake store place at the lehi one to help the store since its struggling makes since. She is awesome and great and within 10 min I receive my money back. Its because of her I even continue to use hertz because this situation before her left me not ever wanting to return. I appreciate her just taking the time to listen and rectify the issue .
Feb 24th, 2024