Central Bank - Lehi

Jason Harrison _{on Google}

Oct 4th, 2023

Best bank fr

Caroline Mackay _{on Google}

Jul 23rd, 2023

I called to see if they could help me verify some info and a lady named Kelly answered and said "one second" and then hung up on me. I called again thinking it was an accident, but they didn't answer. Third time I called Kelly answered again on the last ring and said "yes?" and I explained the situation. She said she can't help me, but I explained that I was currently with the account holder and when I passed the phone over she treated him very rudely and impatiently. What we needed was very simple, but she made us feel like we were inconveniencing her by making her DO HER JOB. I was embarrassed that our customer was being treated that way by someone we had them call. Super disappointing behavior by a grown woman.

Petey _{on Google}

Dec 1st, 2022

This branch has always been friendly and helpful, and usually not too busy.

Scott Webb _{on Google}

Aug 26th, 2023

Central Bank has been our bank for many year and they've been terrific to work with. The people are helpful and friendly. Online banking has been very simple and easy. 5 star easily. However I'm extremely disappointed in the move to Zelle. The constraints are significant for what we do and Central Bank customer support has no way to work around the ridiculous limitations. Adding to my discontent, the software for Zelle is absurd and not intuitive (however i've figured it out, mostly). Zelle must have been going out of business and needed some kind of lifeline in order to team up with a great Bank. Anyway, from my point of view, this is a poor business decision that I'm required to use for simple external customer transfers.
Thanks for the reply: The review system won't allow for me to reply to your reply so I'll just do it here: I've called in 3 times to get help. I was asked to split a transaction, which I did on 2 different days. I check email today and saw the cancelation from Zelle. So the transfers can't be greater than $2k (which i was aware and split it) and the other parts of the transaction have to be after each 48 hours from the first $2k. I've been told already that Central Bank cannot work around this feature. I was told I could come into the branch and fill out an ACH form for this customer, however that takes away my ability to manage things from the internet. Thanks for the reply.