Standard Optical - Layton Eye Doctor

Not great service . Not one to leave reviews but we had everything paid supposedly during the first visit and were told my daughters glasses would be ready in a week. Well its a week later and I get a text saying their worker put a promo code that wasnt supposed to be used so I had to come back and pay over $100 thinking Id be getting my daughters glasses only to find out that it would still be another week or two. Not happy with the service at all. Wont be returning.
Apr 4th, 2024

For one star, they would've had to give at least a half-hearted attempt at customer service. My 75-year-old mom ordered glasses two months ago. On the day she placed her order, the staff member fitted her for single vision lenses, even though her prescription was for progressive lenses, so we had to go back, on that same day, to correct the order. It has been two months ago as of today, and she still does not have glasses. They said their supplier is back ordered for progressive lens material and that there are orders backdated four months. If you can't serve your customers, get a new supplier. Tell your customers that there's a back order problem. But don't take people's money, with no warning, and string them out for months! Worst service ever, and we will never ever return to Standard Optical. They've become a joke.
Feb 4th, 2024

The second I walked in, everyone was very friendly and made me feel welcome. Thank you!!!
Jan 25th, 2024

Jan 8th, 2024

I have never left a review before in my life, good or bad. I feel compelled to inform the public of the following: I went shopping with a brand new pair of glasses on and the nose piece was hurting. I stopped into Standard Optical where Shanda McMains, store manager, said they would be happy to switch plastic nose pads out for silicone ones. I watched her and noticed she scratched the lens with the metal tools she used. I pointed it out to her letting her know they were brand new, very expensive, trifocal lenses. Shanda would not acknowledge what happened or even apologize. She advised me to lie to the place I got them from and say they gave me the glasses with the scratch on it and see if they would replace them. Enter at your own risk knowing the lack of integrity from, none other than, the store manager.
Jan 8th, 2024