Zions Bank Holladay

Horrible and very slow customer service at this branch. Expect to wait 30 minutes even if they only have one customer and 5 employees working. Now I drive further to a different branch just to save time.
Nov 8th, 2023

If poor customer service were a bank, it would be Zion's bank. I went in to exchange money for a trip to Europe. I had called the head and let them know I was coming. When I got there, not only could they not transfer money, but they made me go outside to a drive up ATM to get cash to exchange and for the privilege of having them exchange money. For terrible service and almost getting random by a car, they charged me a $10 fee for not being a part of their bank and they wonder why they don't have more customers. The great lesson for me is it only cost me $10 to know that I will never bank with zions?
May 15th, 2023

May 30th, 2022

Went here to open an account for son. The Assistant Branch Manager (Alida) said it will be a little bit and to go wait in the lobby. Waited 45 minutes when she came back and said it's going to be a while and asked if we would schedule an appointment to come back. I told her I would open an account online and she took my phone number and said she would call and schedule a time for us to come in and sign paperwork and provide documentation. Never got a call back from her. Opened an account at another bank online. It didn't require birth certificate and SS Card like Zions said. It was easy and fast. And the interest rate was 10 times better. I was disappointed that the Branch Manager sat in her office and didn't come out to help her staff. I noticed 4 others leave the teller line while waiting as the tellers were struggling with an exchange transaction. Lost a new account today. This branch needs to up its game.
Mar 11th, 2022

Poor customer service they ignored me when I was waiting in line I understand they need time to reset stuff but when you have two people at desk and one of them don't acknowledge you that just rude. I guess they forgot who keep them in business!!!
Jul 4th, 2021