Mountain America Credit Union - Herriman: Rosecrest Road Branch

I think about 35 years ago I was informed that my credit union (Utah State CU) had been sold to a credit union I had never heard of? called Mtn America CU. I have watched them grow and over the years have seen several cases where they have helped me with fraudulent attempts via invention of the internet and the concept of Electronic Payroll. (ya we used to get paid with a check on Friday). Thank you for being a leader in innovation and for years of great service!
Apr 7th, 2024

Megan (the branch manager) was very helpful in clarifying information we needed. Her understanding and friendly attitude made my day better. Thank you!
Mar 18th, 2024

1st frustration- Cannot use my credit card as a debit on a Macu Atm 2nd frustration- Atm machine said my pin was wrong 3 times!!! 3rd frustration- Spent 12minutes on a phone call, my question was simple: Can I use my credit card to withdraw money from my checking account on an atm? She took 12min to obtain the response! For last it looks like my credit card has been blocked!!! Seriously??!! Honestly, I am so disappointed that I cannot use my credit card with both functions! I never carry my debit, its absurd to me that I cannot withdraw not even when using a Macu ATM.
Mar 9th, 2024

Worst location in the valley. Not enough employees. Waited 1 hr to open an account. And I was next in line. Horribly managed. Going else where.
Feb 25th, 2024

As a 20-year customer at MACU, I am considering moving banks for the first time. The customer service at this particular branch is sub par. Waiting times are excessive whether for tellers or loan agents. When wait times may be long there is zero communication. Twice I have walked out without acknowledgement from anyone, because I failed to set aside an hour for a simple visit, EVEN WITH AN APPOINTMENT. I no longer pursue loans with this bank, in part because I find myself educating loan agents. They are often young and/or inexperienced, function as sales people, and know little about finance (or at least smart financial decisions). Watching the branch manager eat a sandwich at his desk while choosing to walk out is also bad optics. Not trying to hate on these guys, but I expect branches to be staffed to the level customer visits demand. I can understand challenging days, but greeting customers as they enter the door needs to be a priority requirement at this branch. Just disappointed after years of purposeful loyalty. Used to be 5 stars, I knock a star off after each poor visit. Phone service, if it will work for you, is a much more positive experience.
Mar 25th, 2024