Extra Space Storage

Absolute criminals, no way to contact corporate support
Mar 8th, 2024

Deceptive Pricing Practices - Buyer Beware! I recently received a notice that the monthly cost for my storage unit was going to double, with the reason given as "market changes." This came as a total shock, as their website still advertises the same low promotional rate that drew me in as a new customer initially. When I inquired about this discrepancy, I was told that the advertised rate is only for brand new customers for the first 3-6 months before skyrocketing back up. However, this crucial detail about it being a temporary discount was never disclosed to me when I signed up and paid my initial rental fees. As a consumer, I feel completely misled by this company's lack of transparancy. Luring in new business with rates that will double after just a few months, without any upfront notice of this bait-and-switch pricing model, is unethical and deceptive. If I had known the "amazing deal" they advertised was short-lived, I would have made a different decision on where to rent my storage space. No business should be allowed to pull such an underhanded bait-and-switch scheme on customers. Due to these shady pricing tactics, I will not be continuing as their client. I am removing all of my belongings and will be taking my business elsewhere to a storage company that actually believes in honest, transparent practices. I caution anyone looking at their promotions to be very wary and have them confirm in writing what the future rates will be, since they are not upfront about the extreme price hikes coming.
Mar 28th, 2024

In my opinion they are a dishonest company. I was renting a unit from them after about six months they sent an email letting me know that my rent was going to go up by more than double. I will never rent another space from them ever again. Not to mention I moved my stuff to a different place with a 10 by 12 unit for less than the 5 by 10 unit was before they doubled the price.
Feb 23rd, 2024

I switched units over the weekend. Staff were amazing and helpful. It's in a good location and the prices are good. Thank you for the assistance.
Feb 6th, 2024

It was a great pleasure to deal with an associate who understands her company's system and who was able help me with my storage challenge. Jessica at the Baseline rd. / Gilbert Az. location made my day ! Thanks Extra Space Storage!
Dec 22nd, 2023