Frontier Communications

There may be worst companies to deal with BUT for the life of me I CAN"t think of ONE!
Dec 2nd, 2023

The install guy (hearing impaired) was very nice and did a good job. Otherwise this company is the worst experience I've ever had with another company. After I cancelled my account and my autopay, they billed me again for time I didn't use their service. When the disconnect tech came out (a week early) and I showed him my equipment, he said they never pick it up and I can keep it. Then a month later they sent me a bill for $487.14 for un-returned equipment. If I could give a 0 star review I would.
Oct 17th, 2023

My mother has this company and in many ways its terrible. But I had to deal with them when it came to some billing issues, and they are snakes when it comes to money. My mom found out that she is eligible for the ACP gov subsidy. First, it took 2 weeks to get it applied and they kept saying they are investigating when in all reality they werent doin anything. Second, they promised my mom to apply a promotional credit for one more month since her $45 bill was ending, but when I talked to a different representative they kept saying, we cant do anything with this billing cycle. You just need to wait for the ACP credit to hit the next billing cycle. Another representative said they could even apply it to this billing cycle but then they went back on their word. My mother is on a fixed income and its just terrible the amount of inconsistencies and promises they made, but then went back on all of it. I had to play phone/online chat tag for 2 weeks to even get the ACP subsidy applied. I do not recommend this company at all!!
Jul 24th, 2023

May 23rd, 2023

Never wish anyone to go with this company but I have no choice they over charge me n make me pay for there mistakes
Jan 12th, 2023