Wells Fargo Bank

Very POOR CUSTOMER service - a long time customer of Wells Fargo Bank. Jose Lyon - Wimberley TX 78676
Feb 26th, 2024

This is by far the worst branch of service and I love banking with Wells Fargo. The past two times Ive been in I was turned away for service. The first incident was the tellers stating the system was slow and to come back to transfer funds from one account to another. The second time was on 12/9. I walked in just after 11:00, waiting several minutes in line without anyone greeting or acknowledging me even though I was the only person in line. When the teller called me to the desk I let him know I needed to transfer money and open a savings account. He looked at his co-worker (red hair and glasses) and said that would be at the desk here but we close at 12:00 today. I said okay, I can wait, thats 45 minutes until you close. The teller looked behind me and said well Im not sure how long that guest will take so its better to come back. What they didnt realize is that my husband was sitting in the waiting area and saw the banker mouth to him that he wasnt taking anymore customers today. Every other branch Ive visited have been more than happy to assist and pleasant to work with.
Dec 6th, 2023

I love this branch. All the staff are super friendly and helpful.  I have never had to wait in line, as they always have a lot of people working. Great management, and you can tell because it runs through all of the employees. I always feel welcome there now, just like Cheers!
Nov 22nd, 2022

Went in to get an account 30 mins before closing. They gave me the run around about it takes too long to open an account before they close. Guy didnt seem to want to help with anything since it was the end of the day.
Sep 26th, 2022

When I was a boy I watched Dale Robertson on tales of Wells Fargo I liked his integrity he's the reason that I decided to choose Wells Fargo as my bank. Now the reason I stayed with Wells Fargo for the last 20 years it's because of the manager at the Wimberley branch and the people there. They take care of all my banking needs and I never have any worries about doing business with them. And I plan on continue doing banking with them until I no longer have a need for a bank or a banker. You know what they say you can't take it with you. Mark.@ Hill Country Repair & Restoration. Wimberley, TX.
Aug 29th, 2022