Shake Shack Baybrook

This shake shack always gets the order wrong when they first open they was good but now every time I order they get it wrong. Now I have to drive all the way back to get it remade.
Apr 6th, 2024

I paid $3.99 for a water BOTTLE and they brought me a small water cup that was tap water because they were out of water bottles I tried to tell them something and they just gave me a bigger cup.. I already paid 40 for 2 small hamburgers and fries so I wanted the water bottle I paid for.
Apr 6th, 2024

10/10 I wish I had got a double!
Apr 5th, 2024

First time customers. We walked in and quickly learned it was kiosk ordering. Not a fan. The reason we eat out is so we can be waited on and have nothing more to do than eat our food. We were paying cash, so an employee did have to assist with our order, to give change. My husband ordered the double shack burger with jalapeno & avocado add-ons and I ordered the single shack burger with onion add-on. In addition we ordered the Korean cheese fries, a milkshake, and a water. And the fact, that the kiosk asks for a tip, when we're entering our own order, getting our own napkins and condiments and cleaning our own table up afterwards, who are we tipping? Don't the employees get an hourly wage? They should tip us! After ordering we went to sit down and had to move tables four different times to find one that wasn't sticky with cup rings in addition to crumbs on the bench seats. Once the food came and my husband took a bite, he realized he didn't get his jalapeno or avocado add-on and I did not get my onion add-on. Glad we didn't tip. My husband was hungry & just wanted to eat & after noticing on his receipt he wasn't charged for the add-ons he decided to just let it go. I did tell the employee about the onion & they brought me some. No plates, only the single tray the food was served on. Since the burger is in a half sleeve and not wrapped, there's nothing to set it on while eating. We had to lay a bunch of napkins on the table, to lay our burgers on. And the burgers are kid menu size. I couldn't believe the small size. Even my husband's double! Originally we were both going to order the limited time specialty shakes that were showing as available on the menu but learned right before submitting our order that they were out of the ingredients. So those particular shakes should have been listed as temporararily unavailable or not on the menu at all. I will say that the food tasted good, but the burgers are sooo small, with one thin piece of soft lettuce & 2 small silver dollar slices of green..yes green tomato for the price that is charged is ridiculous. For two small burgers (as there aren't any other size other than extra patties), fries, a shake, and a water I think $35 is very overpriced for what you get. The burgers are HUGE at "The Burger Joint" down the street for nearly the same price and honestly taste better. And your waited on. You do order at a counter, but the employee is doing the work, including cleaning our table and earns the 20% tip we generally give. So unfortunately we will not be back. Although the taste of the food IS tasty, the price is not worth it for the size of the burger, the tables were not clean, I'm not a fan of self kiosk ordering, AND while we were there....we inadvertently learned that three employees had walked out while we were eating and quit their jobs. Which right there, tells me a lot about how the place is run. Again, the food is tasty and the employee we interacted with was friendly, there just are too many negatives to outweigh the positive. But I wish the business well.
Apr 5th, 2024

Apr 4th, 2024