SEPHORA at Kohl's

The customer service here is awful. The one person working wasnt even watching the register. An elderly women had to go find her and tell her there was a line. Didnt bother to ask me or the lady in front of me if we found everything we were looking for or speak at all us beside asking for the email she wanted. When the lady and I both had issues with the email set up, it clearly bothered this women. She obviously doesnt understand the job of someone is consumer service or to even use the simple word of hello. Do better!
Mar 19th, 2024

1. First visit observation: Ulta surpasses Sephora by helping customer choose colors , products etc ..I was on my own and I pulled wrong color placed in wrong slot, which was my fault for not checking. Ulta staff pulls product for you preventing those blunders. 2. Big one: Apparently, the Sephora system in Weatherford Kohl's doesn't allow exchanges or returns without a receipt (yes, also my fault) or with credit card transaction proof. Ulta, again, can bring up receipt history and work off of that, making a credit or exchange, even refund possible... So, in my irritation, I left the lipstick there since it was useless to me. No more Sephora.
Feb 10th, 2024

Right when I went in the Sephora I said hello and the worker didnt answer me and I just walk away she didnt answer me so I went go get what I needed and I was with my friend so we got what we needed and go pay and my friend went to go pay first and the worker said if she had a phone number with them and my friend say no and the worker said if she wanted to sing up and my friend say yes and the worker throw the phone thing and it ask for a email and my friend got a new phone and she got a new email so she didnt know it and my friend change her mind and said never mind I changed my mind Im sorry and the worker grabbed the phone thing they use and was mad for no reason and I was about to say something but my friend stop me. It was my turn to go pay and me and my friend got the same thing so my friend took my how much it was since we got the same thing and I got a $100 for my birthday and the the total was 41.95 and I gave her my money and it was $100 bill and she took 2-3 minutes to check the 100 bill to see if it was real and she went on her phone while we were there waiting to go and after she saw that the money was real she gave me my bag to aggressively and I got it and took it aggressively from her hand and she gave me a look so I gave her a look bad and I left.
Mar 9th, 2024

made to feel very uncomfortable when I stopped in. I was excited to see Sephora here but will not go back. whoever staffs this store might need to rethink it based on the other review I just read and mine. UPDATE: I stopped back in this Sephora with a friend and I have to say they clearly heard some of the negative reviews. I met an awesome sales lady named Mary and I will be a regular customer of hers now. So close and so convenient
Nov 29th, 2023

Nov 26th, 2023